IKLAN GRATIS: Februari 2017

MARKSHARE Training

We Provide Workshop & Training

PROFESSIONAL GENERAL OFFICER MANAGEMENT DEVELOPMENT PROGRAM

WITH DATA PROCESSING& FILING SYSTEM

HOTEL ORIA JAKARTA , 8 – 9 MARET 2017

Call Us :

SARI (Ms.)

Mobile: 0858 9026 0140

Phone : 021 – 5793 2035

E-mail : sari@marksharetraining.co.id

d.sari131282@gmail.com

OBJECTIVES

Setelahmengikutipelatihanini, pesertadiharapkanmampu :

1. Memahamitugasdantanggungjawab GA officer denganskalawaktupengerjaannya.

2. Mengetahuidanmemahami Key Performance Indicator untuk GA Officer.

3. Mengetahui dan memahami program training yang dibutuhkan untuk memenuhi kompetensi secara umum dari departemen GA berdasarkan standard ISO 9001.

4. Memahami komunikasi yang efektif.

5. Memahami konsep personality characters.

6. Memahami konsep interpersonal skill.

7. Memahami konsep coaching.

8. Memahami konsep time management.

9. Memahami dan menerapkan proses koordinasi dengan baik.

10. Memahami dan menerapkan proses lobby dan negosiasi dengan baik.

11. Memahami penataan ruangan kantor yang efektif dan efisien.

12. Memahami penggunaan system penerangan pada ruangan dan lingkungan kantor.

13. Memahami pokok-pokok continuous improvement dengan metode 5S/R.

14. Melakukan GA data processing secara efektif dan efisien dengan menggunakan Excel 2007.

15. Menggunakan sejumlah formulir Check Sheet untuk panduan standarisasi umum kualitas pelayanan untuk keperluan internal dan eksternal audit ( Lobby, Office, Canteen, Toilet and Green Office) berdasarkan standar ISO EMS 14001 dan OHSAS 18001.

16. Menganalisa faktor-faktor yang menjadi permasalahan utama yang umum terjadi pada aktivitas GA officer dan mampu menyelesaikan permasalahan tersebut.

SYLLABUS

1. Understanding of GA Officer Concept.

2. Job Information for GA Officer.

3. Key Performance Indicator for GA Officer.

4. Generic Competencies Based Training Program For GA ( Supervisory, Staff and Driver).

5. Organizational Structure of GA Department.

6. Personality Characters Fundamentals.

7. Interpersonal skill Implementation.

8. Coaching skill Implementation.

9. Time Management Implementation.

10. Effective Communication Fundamentals.

11. Coordination skill Fundamentals

12. Lobby Skill Fundamentals

13. Negotiation skill Fundamentals

14. Continuous Improvement Fundamentals with 5S/R method

15. Filling System Fundamentals.

16. Design and Layout Office Room.

17. Design lighting system in the office room and out office room.

18. GA data processing with Excel 2007.

19. Check Sheet form as a guide the general standardization of service quality for internal and external audit (Lobby, Office, Canteen, Toilet and Green Office) based EMS standard ISO 14001 and OHSAS 18001.

20. General Affair Problem Solving.

TRAINING METHOD :

1. Lecturing.

2. Ice Breaking.

3. Case Study and Discussion.

4. PresentationResultsDiscussion.

5. Role Play and Simulation.

6. Training Movies.

Investasi :

Rp.4.500.000,-/peserta

Rp.4.000.000,-/peserta ( Grup 3 orang )

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For More Info & Registration Call Us :
021 – 5793 2035 / 0858 9026 0140 ( SARI )
d.sari131282@gmail.com / sari@marksharetraining.co.id