Rabu, 28 Maret 2018

Confirm Running : (1) Effective Interpersonal Communication Skill (2) PR Management

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Effective Interpersonal Communication Skill

Jadwal :

Jakarta, 03 – 04 April 2018

Public Relation Management

Jadwal :

Jakarta, 05 – 06 April 2018

Outline :

1.       The Power of Interpersonal Skills at Work

•        What are Interpersonal Skills

•        The Importance of Effective Communication

•        Typical Communication Challenges

•        Effects of Poor Communication

•        Barriers to Effective Communication

•        Group Activity

2.       Successful Interpersonal Skills

•        Using the Right Words

o   What You Say vs How it is Interpreted

o   What are the Words to Avoid?

o   Choosing Positive Words

•        Body Language

o   Eye Contact

o   Greeting the Customers

o   Standing and Sitting Postures

o   Walking Confidently

·         Facial Expressions and Gestures

3.       Enhancing Your Emotional Quotient

•        Developing Self Awareness

•        Managing Emotions

•        Improving Motivation

•        Improving Empathy

•        Improving Social Skills

4.       Building Relationships at Work

•        Building Rapport and Maintaining Relationships

•        Personality Profiling

•        Understanding the Different Personality Traits

•        How to Handle Different Personalities

5.       Influential Communication Dynamics

•        The 5-Step Process for Influencing Skills

•        Sharpening Your Influencing Skills

•        The Four Patterns of Influence

•        Influencing Different Personality Types

6.       Managing Difficult People

•        Types of Difficult People

•        Handling Difficult People Professionally

•        Handling Conflict Tactfully

 

Outline :

1.       Ruang lingkup kehumasan

·         Peran dan fungsi PR

·         Perkembangan tugas Public Relation di era digital

2.       Merancang strategi Kehumasan

·         E Business – E Competition

·         Problem solving dalam tugas PR

·         Mengenal fungi publisitas, marketing dan promosi

3.       Mengelola Opini Publik

·         Media Relation – Proses komunikasi dan hubungan dengan pers

·         Menulis Press release

·         Scripts Arrangement

·         Tipe-tipe acara

4.       Protokoler dan Personal Branding

·         Etika profesional

·         Sikap dan perilaku

·         Jenis-jenis protokoler

·         tata jamuan

·         Trust Management – Positive Motivation

 

Sasaran :

·         Mengetahui kemampuan dasar mengelola hal tentang Public Relation

·         Menguasai situasi yang kompetitif dan strategi yang harus dilakukan seorang PR

·         Mampu merencanakan, menyusun, mengonsep rencana komunikasi produk melalui aktivitas kehumasan

·         Menguasai teknik mengelola opini public seperti Pers Conference

·         Memahami manajemen krisis dalam aktivitas kehumasan

·         Memiliki keterampilan protokoler dan interpersonal yang baik

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