| Service Communication | Behavioral Event Interview |
| TUJUAN · Memiliki Mindset era Service baru dan memahami bahwa proses layanan didasarkan pada pilar “Quality Service” yang diterjemahkan dalam sikap pelayanan dan serba cepat. · Menguasai berbagai keterampilan dalam berkomunikasi khususnya di era digital, terampil melayani cepat, menyelesaikan masalah, dan upselling. · Menerapkan Service Communication yang efisien dengan memahami posture, gesture, dan respon yang positif. TOPIK 1. Layanan era Digital yang serba cepat o Know Your Customer & Customer Expectations o Refreshment: Reliability, Assurance, Empathy, Responsiveness & Tangible 2. Communication Business & Service o Digital Skills & Digital Resilience o Connect with people and built relationship o Quality service yang diseralaskan dengan perilaku dalam berkomunikasi 3. Good Service is Professionalism o Profesionalism in Service o 3Vs of Communication 4. Visual Communication & Body Language o Professional Look & Good Appearance for winning situation o Posture & gesture
Hubungi kami untuk mendapatkan harga spesial 0878 0355 7476 ask@marksharetraining.co.id | TUJUAN · Peserta memiliki pemahaman tentang interview yang efektif. · Peserta memiliki keterampilan interview dengan metode behavioral event interview. · Peserta dapat memahami kegunaan interview dan teknik-teknik interview. · Peserta dapat menyiapkan, melakukan, dan menyimpulkan interview dengan efektif. TOPIK 1. Manfaat interview 2. Memahami beberapa metode interview 3. Permasalahan yang sering timbul dalam interview 4. Memahami Behavioral event interview (BEI) 5. Tujuan BEI 6. Teknik STAR (Situation, Task, Action, Result) 7. Langkah-langkah melakukan BEI 8. Teknik komunikasi dalam interview 9. Teknik bertanya 10. Teknik mendengar 11. Teknik mencatat 12. Teknik observasi 13. Do’s and Don’ts dalam interview
Hubungi kami untuk mendapatkan harga spesial 0878 0355 7476 ask@marksharetraining.co.id |
| Microsoft Excel Dashboard & Report | Technical Report Writing Skills |
| TUJUAN · Mengenal fungsi-fungsi untuk berbagai macam kebutuhan analisa data. · Melakukan proses logical data dengan single / multiple If. · Melakukan what-if analysis dan consolidate data. · Melakukan quick/ custom filter. · Membuat tampilan dashboard yang menarik dan interaktif. TOPIK 1. Custom & Conditional Formats 2. Using Formulas & Functions 3. Working with Range Names 4. Using Advanced Functions 5. Managing Tables 6. Using Auto Filter 7. Getting Most from your Data 8. Working with Charts 9. Working with Pivot Tables 10. Using Shared Workbooks
Hubungi kami untuk mendapatkan harga spesial 0878 0355 7476 ask@marksharetraining.co.id | TUJUAN · Mereka akan memahami gaya kolaboratif & konsultatif serta menampilkan kesan yang tepat dengan memilih bahasa yang tidak bias, memilih kata-kata dengan konotasi tepat hingga menggunakan kata ganti & kata sifat yang jelas. · Mereka akan memahami teknik menulis dengan ringkas & mudah dipahami dengan konsep SMART, WHAT – SO WHAT – NEXT WHAT serta menghindari jargon. · Para peserta akan diperkenalkan, dibimbing dan dilatih untuk menyiapkan & mengumpulkan data pendukung, terutama melalui teknik 5W3HTPO serta Behavior Event Interview. · Para peserta akan diperkenalkan, dibimbing dan dilatih untuk menyiapkan observasi sebagai bahan penyusunan laporan, terutama berkaitan dengan penyebab, dampak, kondisi, kriteria & rekomendasi, baik dalam bentuk paragraf, pemetaan, outline maupun tabel. · Selain itu, di akhir pelatihan peserta akan memperoleh bimbingan menggunakan aplikasi xmind untuk mewujudkan laporan bergaya kolaboratif & konsultatif. TOPIK 1. Menuliskan laporan dengan gaya kolaboratif & konsultatif 2. Menampilkan Kesan yang Tepat 3. Menulis dengan Ringkas & Mudah Dipahami 4. Menyiapkan & Mengumpulkan Data Pendukung 5. Menyiapkan Observasi sebagai Bahan Penyusunan Laporan
Hubungi kami untuk mendapatkan harga spesial 0878 0355 7476 |
| JADWAL MEI 2022 | |||
| Online Training | |||
| NO | TANGGAL | JUDUL TRAINING | PLATFORM |
| 1 | 23-24 Mei | Legal for Non Legal | Online via ZOOM |
| 2 | 23-24 Mei | Negotiation Skill for HR | Online via ZOOM |
| 3 | 23-24 Mei | Employee Engagement | Online via ZOOM |
| 4 | 23-24 Mei | Pelatihan Persiapan Pensiun | Online via ZOOM |
| 5 | 23-24 Mei | General Affair Management Program | Online via ZOOM |
| 6 | 23-24 Mei | Training for Trainers | Online via ZOOM |
| 7 | 24-25 Mei | Service Excellence Through Digital Mindset | Online via ZOOM |
| 8 | 24-25 Mei | Motivating and Empowering | Online via ZOOM |
| 9 | 24-25 Mei | Be an Excellent Supervisor | Online via ZOOM |
| 10 | 24-25 Mei | Electronic Filing System & Document Management | Online via ZOOM |
| 11 | 24-25 Mei | Humas dan Protokoler | Online via ZOOM |
| 12 | 30-31 Mei | Manajemen Perubahan Organisasi | Online via ZOOM |
| 13 | 30-31 Mei | Management Agilitas | Online via ZOOM |
| 14 | 30-31 Mei | Industrial Relation | Online via ZOOM |
| 15 | 30-31 Mei | Legal for Non Legal | Online via ZOOM |
| 16 | 30-31 Mei | Negotiation Skill for HR | Online via ZOOM |
| 17 | 30-31 Mei | Managing Account Payable and Collection | Online via ZOOM |
| Offline Training | |||
| NO | TANGGAL | JUDUL TRAINING | LOKASI |
| 1 | 23-24 Mei | Strategic Sourcing and Vendor Management | Jakarta |
| 2 | 23-24 Mei | Master of Ceremony dan Protokoler | Jakarta |
| 3 | 23-24 Mei | Account Receivable and Collection Management | Jakarta |
| 4 | 23-24 Mei | Grow Your Business By Service Excellence | Jakarta |
| 5 | 23-24 Mei | VUCA Leadership | Jakarta |
| 6 | 23-24 Mei | Writing & Business Communication | Jakarta |
| 7 | 24-25 Mei | Production Planning & Inventory Control | Jakarta |
| 8 | 24-25 Mei | E-filing System & Document Management | Jakarta |
| 9 | 24-25 Mei | Training For Trainers | Jakarta |
| 10 | 24-25 Mei | Compensation & Benefit System | Jakarta |
| 11 | 24-25 Mei | Cost Control & Budgeting Profit Planning | Jakarta |
| 12 | 24-25 Mei | Total Quality Management | Jakarta |
| 13 | 30-31 Mei | Integrated Procurement Management | Jakarta |
| 14 | 30-31 Mei | Project Management using Ms Project Application | Jakarta |
| 15 | 30-31 Mei | Good Corporate Governance Implementation | Jakarta |
| 16 | 30-31 Mei | Advanced Secretary Program | Jakarta |
| JADWAL JUNI 2022 | |||
| Online Training | |||
| NO | TANGGAL | JUDUL TRAINING | PLATFORM |
| 1 | 2-3 Jun | Payroll Management System | Online via ZOOM |
| 2 | 2-3 Jun | Public Speaking & Presentation Skills | Online via ZOOM |
| 3 | 6-7 Jun | Electronic Filing System & Document Management | Online via ZOOM |
| 4 | 6-7 Jun | Administration for Warehouse | Online via ZOOM |
| 5 | 7-8 Jun | Supply Chain Management | Online via ZOOM |
| 6 | 7-8 Jun | Business Plan and Budgeting | Online via ZOOM |
| 7 | 8-9 Jun | Metode Penyusunan Harga Perkiraan Sendiri (HPS) | Online via ZOOM |
| 8 | 8-9 Jun | Public Relation Management | Online via ZOOM |
| 9 | 9-10 Jun | Teknik Menyampaikan Materi Pelatihan Secara Online | Online via ZOOM |
| 10 | 9-10 Jun | Improving Business Performance through Value Stream Mapping | Online via ZOOM |
| 11 | 13-14 Jun | Cashflow & Treasury Management | Online via ZOOM |
| 12 | 13-14 Jun | Cost Control & Budgeting Profit Planning | Online via ZOOM |
| 13 | 14-15 Jun | Negotiation Skill for HR | Online via ZOOM |
| 14 | 14-15 Jun | Managing Account Payable and Collection | Online via ZOOM |
| 15 | 15-16 Jun | New Product Development (NPD) | Online via ZOOM |
| 16 | 15-16 Jun | Training for Trainers | Online via ZOOM |
| 17 | 16-17 Jun | Advanced Secretary Program | Online via ZOOM |
| 18 | 16-17 Jun | Pelatihan Persiapan Pensiun | Online via ZOOM |
| 19 | 20-21 Jun | Conflict and Stress Management | Online via ZOOM |
| 20 | 20-21 Jun | Business Development and Marketing Strategy | Online via ZOOM |
| 21 | 21-22 Jun | Effective Delegation | Online via ZOOM |
| 22 | 21-22 Jun | Project Management With Microsoft Project Application | Online via ZOOM |
| 23 | 22-23 Jun | Negotiation Skill & Lobbying | Online via ZOOM |
| 24 | 22-23 Jun | Business Development & Marketing Strategy | Online via ZOOM |
| 25 | 23-24 Jun | Knowledge Management | Online via ZOOM |
| 26 | 27-28 Jun | Applied Finance for Non Finance Executive | Online via ZOOM |
| 27 | 27-28 Jun | Negotiation Power for Purchasing | Online via ZOOM |
| 28 | 28-29 Jun | Financial Statement Analysis | Online via ZOOM |
| 29 | 29-30 Jun | Managing Office and Filing System | Online via ZOOM |
| 30 | 30 Jun | Digital Marketing Total Solution | Online via ZOOM |
| Offline Training | |||
| NO | TANGGAL | JUDUL TRAINING | LOKASI |
| 1 | 2-3 Jun | Project Management with Microsoft Project Application | Jakarta |
| 2 | 2-3 Jun | Financial Statement Analysis | Jakarta |
| 3 | 6-7 Jun | Effective Negotiation & Lobbying Skill | Jakarta |
| 4 | 6-7 Jun | Business Plan and Budgeting | Jakarta |
| 5 | 7-8 Jun | Business Development and Marketing Strategy | Jakarta |
| 6 | 7-8 Jun | Marketing Intelligence | Jakarta |
| 7 | 8-9 Jun | Business to Business Sales Skill | Jakarta |
| 8 | 8-9 Jun | Dashboard & Report using Ms Excel | Jakarta |
| 9 | 9-10 Jun | Legal for Non Legal Professional | Jakarta |
| 10 | 9-10 Jun | General Affair Professional | Jakarta |
| 11 | 13-14 Jun | Advanced Leadership di Era VUCA | Jakarta |
| 12 | 13-14 Jun | Digital Marketing Strategy | Jakarta |
| 13 | 14-15 Jun | Pelatihan Humas dan Protokoler | Jakarta |
| 14 | 14-15 Jun | Penyusunan Harga Perkiraan Sendiri (HPS) | Jakarta |
| 15 | 15-16 Jun | Managing People: Leadership and Managerial Skills | Jakarta |
| 16 | 15-16 Jun | Purchasing and Procurement Management | Jakarta |
| 17 | 16-17 Jun | Total Productive Maintenance (TPM) | Jakarta |
| 18 | 16-17 Jun | Winning Body Language | Jakarta |
| 19 | 20-21 Jun | General Affair Management Program | Jakarta |
| 20 | 20-21 Jun | Project Management With Microsoft Project Application | Jakarta |
| 21 | 21-22 Jun | Knowledge Management | Jakarta |
| 22 | 21-22 Jun | Cost Reduction Program | Jakarta |
| 23 | 22-23 Jun | Advanced Secretary Development Program | Jakarta |
| 24 | 27-28 Jun | Leadership for Sales Manager | Jakarta |
| 25 | 27-28 Jun | Sales Strategy, Negotiation Skill & Sales Follow-Up | Jakarta |
| 26 | 28-29 Jun | Operational & Strategic Procurement | Jakarta |
| 27 | 29-30 Jun | Negotiation Skill for HR | Jakarta |
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