Program Building Effective Communication & Interpersonal Skill

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Yth, Bapak / Ibu HRD Manager Training & Development Manager kami Markshare Training , ingin menginformasikan bahwa kami akan menyelenggarakan training sebagai berikut : BUILDING EFFECTIVE COMMUNICATION & INTERPERSONAL SKILLS   Jakarta, 8 – 9 Februari 2018       TUJUAN LOKAKARYA   Setelah mengikuti Lokakarya ini, peserta diharapkan memiliki pengetahuan untuk: •        Membangun dan mempertahankan hubungan yang baik dengan orang lain melalui komunikasi terbuka •        Membangun dan menciptakan hubungan kerja yang positif dengan kolega dan rekan bisnis •        Gunakan kekuatan self-awareness (kesadaran diri), self-regulation (pengaturan diri), social intelligence (kecerdasan sosial),dan empati untuk menjadi komunikator yang sukses •        Mengembangkan keterampilan hubungan interpersonaldalam berhubungan dengan orang lain •        Memahami bagaimana fungsi otak mempengaruhi perilaku •        Berkomunikasi dengan bijaksana dan persuasif, dengan rasa percaya diri ketika berhadapan dengan orang-orang sepanjang waktu •        Menyelesaikan konflik dan interaksi yang sulit dengan rekan / pelanggan dan orang lainsecara professional   TOPIK PEMBAHASAN   1.      The Power of Interpersonal Skills at Work •        What are Interpersonal Skills •        The Importance of Effective Communication •        Typical Communication Challenges •        Effects of Poor Communication •        Barriers to Effective Communication •        Group Activity   2.      Successful Interpersonal Skills •        Using the Right Words o   What You Say vs How it is Interpreted o   What are the Words to Avoid? o   Choosing Positive Words •        Body Language o   Eye Contact o   Greeting the Customers o   Standing and Sitting Postures o   Walking Confidently o   Facial Expressions and Gestures 3.      Enhancing Your Emotional Quotient •        Developing Self Awareness •        Managing Emotions •        Improving Motivation •        Improving Empathy •        Improving Social Skills   4.      Building Relationships at Work •        Building Rapport and Maintaining Relationships •        Personality Profiling •        Understanding the Different Personality Traits •        How to Handle Different Personalities   5.      Influential Communication Dynamics •        The 5-Step Process for Influencing Skills •        Sharpening Your Influencing Skills •        The Four Patterns of Influence •        Influencing Different Personality Types   6.      Managing Difficult People •        Types of Difficult People •        Handling Difficult People Professionally •        Handling Conflict Tactful       JADWAL PUBLIC CLASS FEBRUARI 2018 No Tanggal Judul Training Lokasi 1 6 - 7 Feb Basic HR Management Jakarta 2 8 - 9 Feb Managing Office & Filling System Jakarta 3 7 – 8 Feb General Affairs Management Development Program Jakarta 4 8 - 9 Feb Applied Finance For Non Finance Jakarta 5 12 - 13 Feb Best Practice Warehouse Management Jakarta 6 12 - 13 Feb Technical Report Writing Jakarta 7 12-13 Feb Stress Management Jakarta 8 12 - 13 Feb The 7 Step Selling for Sales People Jakarta 9 21 – 22 Feb Effective Public Relation Jakarta 10 14 - 15 Feb Handling Complain & Difficult Customer Jakarta 11 14 - 15 Feb Business Plan, Cost Control & Budgeting Planning Jakarta 12 14 - 15 Feb Customer Service for Hospital Jakarta 13 14 - 15 Feb Powerfull Database Analysis & Dashboard Reporting Using Ms. Excel Jakarta 14 15 - 16 Feb Corporate Journalism Jakarta 15 19 - 20 Feb Negotiation Power For Procurement Jakarta 16 19 - 20 Feb Problem Solving & Continuous Improvement With PDCA & 7QC Tools Jakarta 17 8 – 9 Feb Effective Communication & Interpersonal Skill Jakarta 18 19 - 20 Feb Planning & Inventory Control Jakarta 19 19 - 20 Feb Supply Chain Management Jakarta 20 20 - 21 Feb Motivating & Empowering : Business Culture dan Etos Kerja Jakarta 21 20 - 21 Feb Coaching & Counseling Jakarta 22 21 - 22 Feb Amazing Presentation With Powerpoint 2007/2010, SWISHMAX And ULEAD jakarta 23 21 - 22 Feb Business Etiquette & Protokoler Jakarta 24 22 - 23 Feb Workload Analysis Implementation With Ms. Excel 2007/2010/2013 For HR & Non HR Jakarta 25 22 - 23 Feb Establishing Advanced Service Excellent Jakarta 26 22 - 23 Feb Effective Time & Activity Management Jakarta 27 26 - 27 Feb Comprehensive Basic Accounting for Executive Jakarta 28 26 - 27 Feb Basic Managing Performance for Manager Jakarta 29 26 - 27 Feb Career & Talent Management Jakarta 30 26 - 27 Feb Excellence Automation Data Processing With Macro And Visual Basic Application Excel 2007/2010 Jakarta 31 27 - 28 Feb Kepemimpinan Situasional untuk Sales Leader Jakarta 32 27 - 28 Feb Effective Negotiation & Lobbying Skill Jakarta 33 27 - 28 Feb Project management Using Ms. Project Application Jakarta 34 27 - 28 Feb New Product Development (NPD) Jakarta Jadwal Luar Kota 1 7 - 8 Feb Effective Negotiation & Lobbying Skills Bali 2 7 - 8 Feb Managing People "Leadership & Managerial Skills For Supervisor & Manager" Bali 3 7 - 8 Feb Advanced Secretary Development Program Bali 4 15 - 16 Feb Metode Penyusunan Spesifikasi & Harga Perkiraan Sendiri Bandung 5 22 - 23 Feb Financial Statement Analysis Bandung 6 22 - 23 Feb Progress to Successfull Supervisors "A Supervisory Leadership Workshop" Yogyakarta