| MARKSHARE TRAINING PEOPLE DEVELOPMENT For More Information : HUBUNGI : SARI TELP : 021.5793 2035 / 0858 9026 0140 EMAIL : sari@marksharetraining.co.id ; d.sari131282@gmail.com | |
| Customer Service Excellence Hotel Oria Jakarta , 21 Desember 2016 Obyektif Pelatihan Setelah megikuti program ini, peserta diharapkan dapat: Ø Memberikan service yang lebih baik, lebih cepat dan meningkatkan kepuasan dari orang yang berinteraksi. Ø Mempelajari bagaimana menjadi dibutuhkan orang lain Ø Mengetahui apa yang diharapkan orang lain Ø Meningkatkan kredibilitas terhadap orang lain dan nilai individu dalam organisasi Ø Mengelola situasi penuh tekanan dengan lebih efektif Ø Mengenali sinyal-sinyal yang menunjukan penolakan orang lain dan bagaimana Ø cara menanggapi dengan lebih baik serta membantu untuk lebih cepat solusi yang dapat dilaksanakan dari masalah yang dialami orang lain Outline Pelatihan YANG AKAN DIBAHAS DALAM PROGRAM: Ø Keuntungan dari Service Excellence Ø Mengelola Harapan dalam Service Excellence berdasar pada tipe kepribadian dan gaya komunikasi Ø Etika For Service Ø Berhubungan dengan ‘Difficult People’ Model Pelatihan Ø Interactive Ø Role Play Ø Workshop Peserta Pelatihan Ø Customer Service Ø Security Ø Office Boy Ø Driver
Investasi Rp. 3.000.000,- Rp. 2.750.000,- (Diskon untuk pendaftaran Minimal 3 Orang) | |
| NO | TANGGAL | JUDUL TRAINING | Lokasi | Keterangan | |
| 1 | 1 - 2 Desember | Managing Office & Filing System | JAKARTA | Confirm Running | |
| 2 | 1 - 2 Desember | Advanced Service Excellence : Upgrade Your Service | JAKARTA | Confirm Running | |
| 3 | 1 - 2 Desember | GA Development Program with Data Processing system | JAKARTA | confirm running | |
| 4 | 6 - 7 Desember | Payroll Administration System Implementation with Excel | JAKARTA | almost running | |
| 5 | 6 - 7 Desember | Best Practice Warehouse Management | JAKARTA | almost running | |
| 6 | 7 - 8 Desember | Basic marketing & CRM Management | JAKARTA | almost running | |
| 7 | 7 - 8 Desember | Training Needs Analyst ( TNA ) | JAKARTA | confirm running | |
| 8 | 8 - 9 Desember | Recruitment & Selection System | JAKARTA | Confirm Running | |
| 9 | 8 - 9 Desember | PPIC & manufacturing Planning | JAKARTA | Confirm Running | |
| 10 | 8 - 9 Desember | Corporate Journalism | JAKARTA | almost running | |
| 11 | 8 - 9 Desember | Technical Report Writing ( TRW ) | BANDUNG | confirm running | |
| 12 | 13 - 14 Desember | Basic Accounting | JAKARTA | Confirm Running | |
| 13 | 14 - 15 Desember | Talent Management | JAKARTA | almost running | |
| 14 | 15 - 16 Desember | Effective Communication & Interpersonal Skill | JAKARTA | confirm running | |
| 15 | 15 - 16 Desember | Professional Debt Collection Program | JAKARTA | almost running | |
| 16 | 19-Des | Powerpoint Do More | JAKARTA | almost running | |
| 17 | 20 - 21 Desember | Advanced Selling skill for maximum profit | SURABAYA | almost running | |
| 18 | 20 - 21 desember | Handling compliant & Difficult Customer | JAKARTA | almost running | |
| 19 | 21-Des | Customer service Excellence | JAKARTA | almost running | |
| 20 | 22 - 23 Desember | Strategic Vendor Management | BANDUNG | Confirm Running | |
| 21 | 22 - 23 Desember | Strategic Procurement management | BANDUNG | almost running | |
| 22 | 22 - 23 Desember | Training for Trainers ( TFT ) | BANDUNG | almost running | |
| 23 | 28 - 29 Desember | Supply Chain Management | JAKARTA | almost running | |
| 24 | 28 - 29 Desember | Business Plan & Budgeting | JAKARTA | almost running | |
| For More Info & Registration Call Us : |
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| 021 – 5793 2035 / 0858 9026 0140 ( SARI ) | |||||
| d.sari131282@gmail.com / sari@marksharetraining.co.id | |||||
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