Rabu, 06 September 2017

FIX Running - Customer Service Excellence

MARKSHARE Training

People Development 

Call Us : 021 5793-2035

0858 9026 0140 ( SARI )

  Hadiri dan ikuti :

1 Day Training Program

CUSTOMER SERVICE EXCELLENCE

Hotel Oria Jakarta , 15 September 2017
 
Sasaran Program :
Setelah mengikuti pelatihan ini , peserta diharapkan dapat :
  1. Memberikan service yang lebih baik , lebih cepat dan meningkatkan kepuasan dari orang yang berinteraksi
  2. Mempelajari bagaimana menjadi dibutuhkan orang lain
  3. Mengetahui apa yang diharapkan orang lain
  4. Meningkatkan kredibiltas terhadap orang lain dan nilai individu dalam organisasi
  5. Mengelola situasi penuh tekanan dengan lebih efektif
  6. Mengenali sinyal - sinyal yang menunjukan penolakan orang lain
  7. Cara menanggapi dengan lebih baik serta membantu dengan lebih cepat solusi yang dapat dilaksanakan dari masalah yang dialami orang lain
Materi Program :
  1. Keuntungan dari Service Excellence
  2. Mengelola harapan dari Service Excellence berdasar pada tipe kepribadian dan gaya komunikasi
  3. Etika for Service
  4. Berhubungan dengan " Difficult People "
Metode Program :
  • Interactive
  • Roleplay 
Training Fee :
Rp. 3.000.000,- (Full Fare)

Rp. 2.750 .000,-/ Person ( grup 3 Orang )

Get Efficient Package For Inhouse Training !

Untuk permintaan inhouse training dalam topic diatas ataupun topic lainnya, silahkan hubungi kami.

 Informasi & Registrasi  

MARKSHARE Training

021 5793-2035 / 0858 9026 0140

sari@marksharetraining.co.id

www.marksharetraining.co.id

 

NO TANGGAL JUDUL TRAINING Lokasi Keterangan
1 12 - 13 September 2017 Finance for Non Finance Executive Jakarta Confirm running
2 12 - 13 September 2017 Handling Complaint Difficult People Jakarta Almost running
3 13 - 14  September 2017 Manajemen 5S/ 5R Jakarta Confirm Running
4 13 - 14 September 2017 Project Cost estimation Jakarta Almost running
5 14 - 15 September 2017 Advanced Secretary Development Management BALI Confirm Running
6 14 - 15 September 2017 Kehumasan & Protokoler Jakarta Almost running
7 14 - 15 September 2017 Compliance & Risk Management Jakarta Almost running
8 15-Sep-17 Customer Service Excellence Jakarta Confirm Running
9 18 - 19 September 2017 New Product Development ( NPD ) Jakarta Almost running
10 18 - 19 September 2017 Strategic Procurement management Jakarta Confirm running
11 19 - 20  September 2017 Financial Statement Analyst ( FSA ) Jakarta Confirm running
12 19 - 20 September 2017 Analyzing & Building Reporting Using Ms. Excel 2010/2013 dashboard Jakarta Confirm running
13 19 - 20 September 2017 Negotiation For Purchasing Bandung Confirm running
14 25 - 26 September 2017 Time & Activity Management Jakarta Almost running
15 25 - 26 September 2017  Training Needs Analyst ( TNA ) Surabaya Confirm running
16 26 - 27 September 2017 Presentasi effektif dengan ms. Powerpoint 2010/2013 Jakarta Confirm running
17 26 - 27 September 2017 The 7 Selling skill for sales people Jakarta Almost running
18 27 - 28  September 2017 Problem solving & Decision making Jakarta Almost running
19 27 - 28 September 2017 Pengelolaan & Kolaborasi Data with Ms. Excel 2010/ 2013 Jakarta Almost running
20 27 - 28 september 2017 Extraordinary Journalism for Corporate Website Jakarta Almost running
21 28 - 29 September 2017 The Getting paid : Professional Debt Collection Jakarta Almost running
22 28 - 29 September 2017  Business Plan & Budgeting cost control Bali Almost running
23 28 - 29 September 2017  Effektif Leadership Skill  Bali Almost running
For More Info & Registration Call Us :    
021 – 5793 2035  / 0858 9026 0140 ( SARI )
d.sari131282@gmail.com / sari@marksharetraining.co.id
NO TANGGAL JUDUL TRAINING Lokasi Keterangan
1 4-5 Oktober Interpreting & Documenting of ISO 9001:2008  Jakarta Almost running
2 5 - 6 Oktober Metode Penyusunan Harga Perkiraan Sendiri ( HPS ) owner Estimate Bandung confirm running
3 5 - 6 Oktober Analyzing & Calculating with ms.excel 2010/2013 for Dashboard Reporting  Bogor Almost running
4 9-10 Oktober Motivating & Empowering Jakarta Almost running
5 9-10 Oktober managing Difficult customer and Handling Complaint professionaly Jakarta Almost running
6 11 Oktober  Writing Advanced Procedures Jakarta Almost running
7 11 - 12 Oktober Good Corporate Governance ( GCG ) Implementation Jakarta Almost running
8 12-13 Oktober Corporate Journalism : How to run Publicaton for HR & PR Purpose Bandung Almost running
9 12-13 Oktober Excellence Management System : managerial & leadership skill Bandung Almost running
10  12-13 Oktober Powerful Presentation & Communication Skill  Jakarta confirm running
11  12-13 Oktober Kajian Perbandingan IFRS dengan PSAK Lama Terkait  Jakarta Almost running
12  12-13 Oktober Accurate Inventory Planning & Stock Control  Jakarta Almost running
13 12-13 Oktober Project Management using Primavera Jakarta Almost running
14 17 - 18 Oktober Effektif technique Report Writing  Jakarta Almost running
15 18-19 Oktober Win-Win Negotiation Skills  Jakarta Almost running
16 18-19 Oktober Modern Office Administration For Executive Secretary and Executive Administration  Jakarta Almost running
17 23-24 Oktober Kepemimpinan Situasional Untuk Sales Leader Jakarta Almost running
18 24-25 Oktober Strategic Procurement Management Bandung Almost running
19 24-25 Oktober Professional General Affairs ( GA ) development program Jakarta confirm running
20 25 Oktober Practical Service Excellence  Jakarta Almost running
21 25 Oktober Infographic Powerpoint Jakarta confirm running
22 24-25 Oktober Warehouse Best Practice  Bandung Almost running
23 26-27 Oktober How to Identify Training Need (TNA)  Surabaya Almost running
24 26-27 Oktober Effective Communication & Interpersonal Skill Jakarta Almost running
25 26-27 Oktober Supervisory skills : Menjadi supervisor unggul Bali Almost running
26 26-27 Oktober Excellent Automation Process with Visual Basic Application for Excel 2007  Jakarta Almost running
27 26-27 Oktober Stress Management  Jakarta Almost running
28 26-27 Oktober Business Plan and budgeting Jakarta Almost running
29 26-27 Oktober Telemarketing Skills Training Jakarta Almost running
30 26-27 Oktober Negotiation Power for Purchasing Bandung Almost running
For More Info & Registration Call Us :    
021 – 5793 2035  / 0858 9026 0140 ( SARI )
d.sari131282@gmail.com / sari@marksharetraining.co.id

 

 

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