| Effective Communication & Interpersonal Skills A Key to Success in the Workplace Jakarta || 17 – 18 Oktober 2017 | PROFESSIONAL GENERAL AFFAIRS MANAGEMENT DEVELOPMENT PROGRAM WITH DATA PROCESSING& FILING SYSTEM 19 – 20 Oktober || Jakarta | ||||||||||||||||||
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| TUJUAN LOKAKARYA Setelah mengikuti Lokakarya ini, peserta diharapkan memiliki pengetahuan untuk: • membangun dan mempertahankan hubungan yang baik dengan orang lain melalui komunikasi terbuka • membangun dan menciptakan hubungan kerja yang positif dengan kolega dan rekan bisnis • gunakan kekuatan self-awareness (kesadaran diri), self-regulation (pengaturan diri), social intelligence (kecerdasan sosial),dan empati untuk menjadi komunikator yang sukses • mengembangkan keterampilan hubungan interpersonaldalam berhubungan dengan orang lain • memahami bagaimana fungsi otak mempengaruhi perilaku • berkomunikasi dengan bijaksana dan persuasif, dengan rasa percaya diri ketika berhadapan dengan orang-orang sepanjang waktu • menyelesaikan konflik dan interaksi yang sulit dengan rekan / pelanggan dan orang lainsecara profesional
METODE Lokakarya ini menggunakan berbagai pendekatan untuk memaksimalkan pembelajaran yang meliputi pembahasan teori, diskusi kelompok dan role plays(permainan peran).
TOPIK PEMBAHASAN 1. The Power of Interpersonal Skills at Work • What are Interpersonal Skills • The Importance of Effective Communication • Typical Communication Challenges • Effects of Poor Communication • Barriers to Effective Communication • Group Activity 2. Successful Interpersonal Skills • Using the Right Words o What You Say vs How it is Interpreted o What are the Words to Avoid? o Choosing Positive Words • Body Language o Eye Contact o Greeting the Customers o Standing and Sitting Postures o Walking Confidently o Facial Expressions and Gestures 3. Enhancing Your Emotional Quotient • Developing Self Awareness • Managing Emotions • Improving Motivation • Improving Empathy • Improving Social Skills 4. Building Relationships at Work • Building Rapport and Maintaining Relationships • Personality Profiling • Understanding the Different Personality Traits • How to Handle Different Personalities 5. Influential Communication Dynamics • The 5-Step Process for Influencing Skills • Sharpening Your Influencing Skills • The Four Patterns of Influence • Influencing Different Personality Types 6. Managing Difficult People • Types of Difficult People • Handling Difficult People Professionally • Handling Conflict Tactfully Investasi: Rp.4.500.000,-/ peserta Grup ( 3 orang ) Rp. 4.000.000/peserta | OBJECTIVES Setelah mengikuti pelatihan ini, peserta diharapkan mampu : 1. Memahami tugas dan tanggung jawab GA officer dengan skala waktu pengerjaannya. 2. Mengetahui dan memahami Key Performance Indicator untuk GA Officer. 3. Mengetahui dan memahami program training yang dibutuhkan untuk memenuhi kompetensi secara umum dari departemen GA berdasarkan standard ISO 9001. 4. Memahami komunikasi yang efektif. 5. Memahami konsep personality characters. 6. Memahami konsep interpersonal skill. 7. Memahami konsep coaching. 8. Memahami konsep time management. 9. Memahami dan menerapkan proses koordinasi dengan baik. 10. Memahami dan menerapkan proses lobby dan negosiasi dengan baik. 11. Memahami penataan ruangan kantor yang efektif dan efisien. 12. Memahami penggunaan system penerangan pada ruangan dan lingkungan kantor. 13. Memahami pokok-pokok continuous improvement dengan metode 5S/R. 14. Melakukan GA data processing secara efektif dan efisien dengan menggunakan Excel 2007. 15. Menggunakan sejumlah formulir Check Sheet untuk panduan standarisasi umum kualitas pelayanan untuk keperluan internal dan eksternal audit ( Lobby, Office, Canteen, Toilet and Green Office) berdasarkan standar ISO EMS 14001 dan OHSAS 18001. 16. Menganalisa faktor-faktor yang menjadi permasalahan utama yang umum terjadi pada aktivitas GA officer dan mampu menyelesaikan permasalahan tersebut. SYLABUS 1. Understanding of GA Officer Concept. 2. Job Information for GA Officer. 3. Key Performance Indicator for GA Officer. 4. Generic Competencies Based Training Program For GA ( Supervisory, Staff and Driver). 5. Organizational Structure of GA Department. 6. Personality Characters Fundamentals. 7. Interpersonal skill Implementation. 8. Coaching skill Implementation. 9. Time Management Implementation. 10. Effective Communication Fundamentals. 11. Coordination skill Fundamentals 12. Lobby Skill Fundamentals 13. Negotiation skill Fundamentals 14. Continuous Improvement Fundamentals with 5S/R method 15. Filling System Fundamentals. 16. Design and Layout Office Room. 17. Design lighting system in the office room and out office room. 18. GA data processing with Excel 2007. 19. Check Sheet form as a guide the general standardization of service quality for internal and external audit (Lobby, Office, Canteen, Toilet and Green Office) based EMS standard ISO 14001 and OHSAS 18001. 20. General Affair Problem Solving. TRAINING METHOD : 1. Lecturing. 2. Ice Breaking. 3. Case Study and Discussion. 4. PresentationResultsDiscussion. 5. Role Play and Simulation. 6. Training Movies. Investasi Rp. 4.500.000,- / Orang Rp.4.000.000,-/Orang ( Grup 3 orang ) | ||||||||||||||||||
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| NO | TANGGAL | JUDUL TRAINING | Lokasi | Keterangan | |
| 1 | 11 - 12 Oktober | Good Corporate Governance ( GCG ) Implementation | Jakarta | Almost running | |
| 2 | 12 - 13 Oktober | Contract & Tender In Procurement | Jakarta | Almost running | |
| 3 | 12-13 Oktober | Corporate Journalism : How to run Publicaton for HR & PR Purpose | Bandung | Almost running | |
| 4 | 12-13 Oktober | Excellence Management System : managerial & leadership skill | Bandung | Almost running | |
| 5 | 12-13 Oktober | Powerful Presentation & Communication Skill | Jakarta | confirm running | |
| 6 | 12-13 Oktober | Kajian Perbandingan IFRS dengan PSAK Lama Terkait | Jakarta | Almost running | |
| 7 | 12-13 Oktober | Accurate Inventory Planning & Stock Control | Jakarta | Almost running | |
| 8 | 12-13 Oktober | Project Management using Primavera | Jakarta | Almost running | |
| 9 | 16 - 17 oktober | Training Needs Analysis ( TNA ) & Evaluation | Jakarta | Confirm running | |
| 10 | 17-18 Oktober | Effective Communication & Interpersonal Skill | Jakarta | Confirm running | |
| 11 | 17 - 18 Oktober | Effektif technique Report Writing | Jakarta | Almost running | |
| 12 | 17 - 18 Oktober | managing Difficult customer and Handling Complaint professionaly | Jakarta | Confirm running | |
| 13 | 18-19 Oktober | Win-Win Negotiation Skills | Jakarta | Almost running | |
| 14 | 18-19 Oktober | Modern Office Administration For Executive Secretary and Executive Administration | Jakarta | Almost running | |
| 15 | 19 - 20 Oktober | Professional General Affairs ( GA ) development program | Jakarta | confirm running | |
| 16 | 23-24 Oktober | Kepemimpinan Situasional Untuk Sales Leader | Jakarta | Almost running | |
| 17 | 24-25 Oktober | Strategic Procurement Management | Bandung | Almost running | |
| 18 | 25 Oktober | Practical Service Excellence | Jakarta | Almost running | |
| 19 | 25 - 26 Oktober | Infographic Powerpoint | Jakarta | confirm running | |
| 20 | 24-25 Oktober | Warehouse Best Practice | Bandung | Almost running | |
| 21 | 25 - 26 Oktober | Financial Statement Analysis ( FSA ) | Jakarta | confirm running | |
| 22 | 26-27 Oktober | Supervisory skills : Menjadi supervisor unggul | Bali | Almost running | |
| 23 | 26-27 Oktober | Excellent Automation Process with Visual Basic Application for Excel 2007 | Jakarta | Almost running | |
| 24 | 26-27 Oktober | Stress Management | Jakarta | Almost running | |
| 25 | 26-27 Oktober | Business Plan and budgeting | Jakarta | Almost running | |
| 26 | 26-27 Oktober | Telemarketing Skills Training | Jakarta | Almost running | |
| 27 | 26-27 Oktober | Negotiation Power for Purchasing | Bandung | Almost running | |
| For More Info & Registration Call Us : |
|
| |||
| 021 – 5793 2035 / 0858 9026 0140 ( SARI ) | |||||
| d.sari131282@gmail.com / sari@marksharetraining.co.id | |||||
| NO | TANGGAL | JUDUL TRAINING | Lokasi | Keterangan | |
| 1 | 2-3 November | Analyzing & Building Reporting with ms.excel 2010/2013 Dashboard | Bogor | Almost Running | |
| 2 | 6 november | Customer Service Excellence | Jakarta | Almost Running | |
| 3 | 7-8 November | Professional General Affairs Development Program | Jogjakarta | Almost Running | |
| 4 | 7-8 November | HR for Non HR management | Jakarta | Almost Running | |
| 5 | 7-8 November | Training Needs Analysis ( TNA ) | Jakarta | Almost Running | |
| 6 | 7-8 November | Finance for Non Finance Executive | Jakarta | Almost Running | |
| 7 | 9-10 November | Managing Office & Filing System | Bandung | Almost Running | |
| 8 | 9-10 November | Supply Chain Management | Bandung | Almost Running | |
| 9 | 13 - 14 November | Supervisory Skill : Be Great An Supervisor | Jakarta | Almost Running | |
| 10 | 13 - 14 November | Effective & Time Management | Jakarta | Almost Running | |
| 11 | 14 - 15 November | Comprehensive Hubungan Industrial | Jakarta | Almost Running | |
| 12 | 14 - 15 November | Effektive Negotiation & Lobbying Skill | Jakarta | Almost Running | |
| 13 | 14-15 November | Strategic Sourcing & Vendor Management | Jakarta | Almost Running | |
| 14 | 15-16 November | Corporate Journalism | Bandung | Almost Running | |
| 15 | 16-17 November | Customer Handling difficult People | Jakarta | Almost Running | |
| 16 | 16-17 November | Budgeting & Cost Estimation | Jakarta | Almost Running | |
| 17 | 16 - 17 November | Training for Trainers | Jakarta | Almost Running | |
| 18 | 16-17 November | Advanced Selling skill for Maximum Profit | Jakarta | Almost Running | |
| 19 | 20-21 November | Menyusun Skala Struktur Gaji | Jakarta | Almost Running | |
| 20 | 20-21 November | Know Your Customer ( KYC ) and Anti Money Laundry | Jakarta | Almost Running | |
| 21 | 20-21 November | Basic Accounting | Jakarta | Almost Running | |
| 22 | 21 November | Powerpoint Do More | Jakarta | Almost Running | |
| 23 | 21-22 November | Effective Communication & Interpersonal Skill | Jakarta | Almost Running | |
| 24 | 21 - 22 November | Persiapan masa pensiun | Jakarta | Almost Running | |
| 25 | 22-23 November | Advanced Basic Marketing : Marketing Strategy | Jakarta | Almost Running | |
| 26 | 23 - 24 November | Career & Talent Management | Jakarta | Almost Running | |
| 27 | 23 - 24 November | Couching & Counseling Program | Bandung | Almost Running | |
| 28 | 23-24 November | Effektive Presentation Skill | Jakarta | Almost Running | |
| 29 | 23-24 November | Risk Based Internal Audit ( RBIA) | Surabaya | Almost Running | |
| 30 | 23 -24 November | Recruitment Management | Jakarta | Almost Running | |
| 31 | 28-29 November | Secretary Development Program | Jakarta | Almost Running | |
| 32 | 28-29 November | Project Management | Bandung | Almost Running | |
| 33 | 29-30 November | Negotiation Power for Purchasing | Jakarta | Almost Running | |
| For More Info & Registration Call Us : |
|
| |||
| 021 – 5793 2035 / 0858 9026 0140 ( SARI ) | |||||
| d.sari131282@gmail.com / sari@marksharetraining.co.id | |||||
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