Customer Service Excellence - one day training

MARKSHARE Training People Development  Call Us : 021 5793-2035 0858 9026 0140 ( SARI )

Hadiri dan ikuti : 1 Day Training Program CUSTOMER SERVICE EXCELLENCE Hotel Oria Jakarta , 10 APRIL 2017   Sasaran Program : Setelah mengikuti pelatihan ini , peserta diharapkan dapat : Memberikan service yang lebih baik , lebih cepat dan meningkatkan kepuasan dari orang yang berinteraksi Mempelajari bagaimana menjadi dibutuhkan orang lain Mengetahui apa yang diharapkan orang lain Meningkatkan kredibiltas terhadap orang lain dan nilai individu dalam organisasi Mengelola situasi penuh tekanan dengan lebih efektif Mengenali sinyal - sinyal yang menunjukan penolakan orang lain Cara menanggapi dengan lebih baik serta membantu dengan lebih cepat solusi yang dapat dilaksanakan dari masalah yang dialami orang lain Materi Program : Keuntungan dari Service Excellence Mengelola harapan dari Service Excellence berdasar pada tipe kepribadian dan gaya komunikasi Etika for Service Berhubungan dengan " Difficult People " Metode Program : Interactive Roleplay  Training Fee : Rp. 3.000.000,- (Full Fare) Rp. 2.750 .000,-/ Person ( grup 3 Orang ) Get Efficient Package For Inhouse Training ! Untuk permintaan inhouse training dalam topic diatas ataupun topic lainnya, silahkan hubungi kami.  Informasi & Registrasi   MARKSHARE Training 021 5793-2035 / 0858 9026 0140 sari@marksharetraining.co.id www.marksharetraining.co.id

 

NO	TANGGAL	JUDUL TRAINING	Lokasi	Ket
1	13 - 14  maret 2017	Creative Cashflow & Treasury Management	Jakarta	Confim Running
2	15-Mar-17	Advanced Writing Procedures	Jakarta	confirm running
7	16 - 17 maret 2017	Strategic Procurement management	Jakarta	confirm Running
11	20 - 21 Maret 2017	Metode Penyusunan & Spesifikasi Harga Perkiraan Sendiri ( HPS )	Jakarta	confirm running
12	20 - 21 maret 2017	Managing office & Filing System	Jakarta	confirm running
18	23 - 24 Maret2017	Best Practice Warehouse Management	Jakarta	confirm running
20	23 - 24 maret 2017	Managing people ( for Supervisory & leadership )	Jakarta	Almost Running
21	23 - 24 maret 2017	Effektif Negotiation & Lobbying skill	Bali	Almost Running
22	23 - 24  Maret 2017	General Affairs Professional with Data processing system	Jakarta	confirm running
27	29 - 30 maret 2017	Optimizing Company's KPIs with Balance Scorecard	Jakarta	confirm running
28	29 - 30 maret 2017	Workload Analysis Implementation with Ms.Excel for HR & Non HR	Jakarta	confirm running
29	30-Mar-17	Business Process Mapping	Jakarta	confirm running
30	30 - 31 maret 2017	Public Speaking	Jakarta	Almost Running
31	30 - 31 maret 2017	Advanced Secretary Development Program	Jakarta	Almost Running

NO	TANGGAL	JUDUL TRAINING	Lokasi	Ket
1	04-Apr-17	Powerpoint Do More	jakarta	almost running
2	4 - 5 April 2017	Corporate Secretary	jakarta	confirm running
3	4 - 5 April 2017	Complaince & Risk Management	jakarta	almost running
4	6 - 7 April 2017	Recruitment & Selection System	jakarta	confirm running
5	6 - 7 April 2017	Best Practice Warehouse Management	Bandung	almost running
6	6 - 7 April 2017	Corporate Journalism	jakarta	almost running
7	10-Apr-17	Customer Service Excellence	jakarta	almost running
8	11 - 12 April 2017	Technical Report Writing	jakarta	confirm running
9	11 - 12 April 2017	Electronic Filing Implementation With RMS & EFS Method Based on Document Regulation	jakarta	confirm running
10	12 - 13 April 2017	Business Plann & Budgetting Profit Cost Control	jakarta	almost running
11	12 - 13 April 2017	Managing People : leadership & Supervisory Skill	BALI	almost running
12	12 - 13 April 2017	Negotiation Power For Purchasing	jakarta	confirm running
13	17-Apr-17	Creating BSC Step By Step	jakarta	almost running
14	18 - 19 April 2017	Managing Difficult Customer & Handling Complaint Professionaly	jakarta	almost running
15	18 - 19 April 2017	Powerful Database Analysis & Dashboard Reporting Using Ms. Excel	jakarta	confirm running
16	19 - 20 April 2017	The 7 Selling skill for sales people	jakarta	almost running
17	19 - 20 April 2017	Advanced Secretary Development Program	jakarta	confirm running
18	20 - 21 April 2017	Basic Marketing & CRM Management	Bandung	almost running
19	20 - 21 April 2017	Financial Statement Analysis ( FSA )	jakarta	almost running
20	25 - 26 April 2017	Metode Penyusunan Spesifikasi & Harga Perkiraan Sendiri ( HPS / OE )	Bandung	confirm running
21	25 - 26 April 2017	Successful Professional General Affairs with Data Processing & Filing System	jakarta	almost running
22	26 - 27 April 2017	Workload Analysis Implementation with Ms.Excel for HR & Non HR	jakarta	almost running
23	27 - 28 April 2017	Creative Cashflow & Treasury Management	Bandung	almost running
24	27 - 28 April 2017	Finance for Non Finance Executive	jakarta	confirm running
25	27 - 28 April 2017	Effektif Negotiation & Lobbying skill	Jakarta	almost running
For More Info & Registration Call Us :
021 – 5793 2035  / 0858 9026 0140 ( SARI )
d.sari131282@gmail.com / sari@marksharetraining.co.id

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