Customer Service Excellence 19-20 Januari 2022

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Marketing Intelligence Online, 11-12 Januari 2022	Managing Office & Filing System Online, 17-18 Januari 2022
TUJUAN ·         Memahami ruang lingkup Marketing Intellegence ·         Membuat tools yang diperlukan untuk keperluan Marketing Intellegence ·         Menyelesaikan permasalahan yang berhubungan dengan marketing intelligence ·         Melakukan analisis dan evaluasi terhadap market intellegence TOPIK 1.      Ruang Lingkup Market Intelligence 2.      Bentuk Informasi dan sumber-sumber Market Intelligence 3.      Data-data dalam Market Intelligence 4.      Seluk beluk Market Intelligence bagi perusahaan 5.      Langkah menjaga Market Intelligence dari perusahaan pesaing 6.      Kegunaan Market Intelligence bagi perusahaan 7.      Proses Market Intelligence 8.      Analisa dan Evaluasi Market Intelligence 9.      Marketing Information system 10.  Memberdayakan Market Intelligence 11.  Langkah SWOT Market Intelligence 12.  Studi Kasus   Hubungi kami untuk mendapatkan harga spesial 0878 0355 7476 ask@marksharetraining.co.id	TUJUAN Mampu mempraktekan lean office (5S) di tempat kerja Menguasai pengelolaan arsip perkantoran Mampu mengelola aset kantor TOPIK Paradigma dan Filosofi Manajemen Kantor Modern Prinsip Dasar Manajemen Kantor & Filing Berdasarkan 5S (5R) Aturan (Pedoman) Umum Pengelolaan Arsip dan Inventaris Kantor Sistem Korespondensi & Pengarsipan (Manajemen Arsip Dinamis) Aspek Strategis dan Trend Ke Depan Manajemen Filing Modern: Penerapan E-Filing dan Document Management Pentingnya SOP dalam bisnis: Pembuatan, Penerapan, Pelembagaan Change Management Dalam Penerapan SOP Baru Latihan Pembuatan dan Finalisasi rencana kerja pembuatan SOP dan Sistem Kearsipan Perusahaan   Hubungi kami untuk mendapatkan harga spesial 0878 0355 7476 ask@marksharetraining.co.id
Basic Accounting Online, 18-19 Desember 2021	Customer Service Excellence           Online, 19-20 Januari 2022
TUJUAN ·         Memahami prinsip-prinsip akuntansi yang umum digunakan di Indonesia ·         Mampu melakukan pencatatan transaksi keuangan ·         Mampu melakukan penyusunan laporan keuangan ·         Mampu melakukan analisis rasio keuangan TOPIK 1.      Business Accounting 2.      Change of Financial Position 3.      Profit/Loss and Balance Sheet 4.      Financial Report Analysis and Cashflow 5.      Cashflow statement Hubungi kami untuk mendapatkan harga spesial 0878 0355 7476 ask@marksharetraining.co.id	TUJUAN ·         Memberikan service yang lebih baik, lebih cepat dan meningkatkan kepuasan  dari orang yang berinteraksi. ·         Mempelajari bagaimana menjadi dibutuhkan orang lain ·         Mengetahui apa yang diharapkan orang lain ·         Meningkatkan kredibilitas terhadap orang lain dan nilai individu dalam organisasi ·         Mengelola situasi penuh tekanan dengan lebih efektif ·         Mengenali sinyal-sinyal yang menunjukan penolakan orang lain dan bagaimana ·         cara menanggapi dengan lebih baik serta membantu untuk lebih cepat solusi yang dapat dilaksanakan dari masalah yang dialami orang lain TOPIK 1.      Customer Service Self-Assessment 2.      Customer Satisfaction as a Discipline 3.      The Basics of Customer Satisfaction 4.      Customer Service Excellence Standard 5.      Delivery 6.      Timeliness and Quality of Service 7.      Segmenting the Customer Base 8.      Continuously Improving Customer Service 9.      Communicating Effectively with Customers 10.  Revolutionizing How Our Field Defines Quality   Hubungi kami untuk mendapatkan harga spesial 0878 0355 7476 ask@marksharetraining.co.id

 

JADWAL JANUARI 2022
		Online Training
NO	TANGGAL	JUDUL TRAINING	PELAKSANAAN
1	3-4 Jan	Communication & Negotiation Skills	Online via ZOOM
2	3-4 Jan	Procurement Negotiation & Contracting Strategy	Online via ZOOM
3	4-5 Jan	Financial Statement Analysis	Online via ZOOM
4	4-5 Jan	Humas & Protokoler	Online via ZOOM
5	5-6 Jan	Conflict & Stress Management	Online via ZOOM
6	6-7 Jan	Corporate Journalism: How to Run Publications for HR and PR Purposes	Online via ZOOM
7	6-7 Jan	Vendor Management & Strategic Sourcing	Online via ZOOM
8	10-11 Jan	Digital Marketing Strategy	Online via ZOOM
9	10-11 Jan	Managing People: Leadership and Managerial Skills	Online via ZOOM
10	11-12 Jan	Improving Business Performance through Value Stream Mapping	Online via ZOOM
11	11-12 Jan	Marketing Intelligence	Online via ZOOM
12	12-13 Jan	Logistic & Supply Chain Management	Online via ZOOM
13	12-13 Jan	Business Plan & Budgeting	Online via ZOOM
14	13-14 Jan	Legal for Non Legal Professional	Online via ZOOM
15	13-14 Jan	Technical Report Writing	Online via ZOOM
16	17-18 Jan	HR for Non HR Management	Online via ZOOM
17	17-18 Jan	Managing Office & Filing System	Online via ZOOM
18	18-19 Jan	Basic Accounting	Online via ZOOM
19	18-19 Jan	Conflict & Stress Management	Online via ZOOM
20	19-20 Jan	Powerful Database Analysis & Dashboard Reporting With Excel	Online via ZOOM
21	19-20 Jan	Customer Service Excellence	Online via ZOOM
22	20-21 Jan	General Affairs : Development Program	Online via ZOOM
23	20-21 Jan	Leadership Effectiveness & Development	Online via ZOOM
24	24-25 Jan	Advanced Secretary Development Program	Online via ZOOM
25	24-25 Jan	Leadership for Sales Manager	Online via ZOOM
26	26-27 Jan	Metode Penyusunan Spesifikasi dan Harga Perkiraan Sendiri (HPS/Owner Estimate)	Online via ZOOM
27	26-27 Jan	Training for Trainer	Online via ZOOM
28	27-28 Jan	Business Development & Marketing Strategy	Online via ZOOM
29	27-28 Jan	Service Excellence: Upgrade Your Service!	Online via ZOOM
30	27-28 Jan	Cashflow & Treasury Management	Online via ZOOM
		Offline Training
NO	TANGGAL	JUDUL TRAINING	LOKASI
1	4-5 Jan	Effective Presentation Skills	Jakarta
2	5-6 Jan	Corporate Secretary	Jakarta
3	5-6 Jan	New Product Development (NPD)	Jakarta
4	10-11 Jan	The 7 Selling Steps  for  Sales People	Jakarta
5	11-12 Jan	Managing Account Payable & Account Receivable	Jakarta
6	12-13 Jan	Project Management using Ms Project Application	Jakarta
7	13-14 Jan	Powerful Presentation & Communication Skill	Jakarta
8	17-18 Jan	Humas & Protokoler	Jakarta
9	18-19 Jan	Delegating & Empowering	Jakarta
10	20-21 Jan	General Affairs : Development Program	Jakarta
11	24-25 Jan	Behavioral Event Interview	Jakarta
12	25-26 Jan	Logistics and Supply Chain Management	Jakarta
13	26-27 Jan	E-filing System & Document Management	Jakarta
14	27-28 Jan	Training Needs Analysis	Jakarta
15	27-28 Jan	Compensation & Benefit System	Jakarta
		JADWAL FEBRUARI 2022 Online Training NO TANGGAL JUDUL TRAINING PELAKSANAAN 1 2-3 Feb Agile & Creative Thinking for Leader in Hybrid World Online via ZOOM 2 2-3 Feb Account Receivable & Collection Management Online via ZOOM 3 3-4 Feb Training Persiapan Pensiun Online via ZOOM 4 3-4 Feb Knowledge Management Online via ZOOM 5 7-8 Feb Public Relation Management Online via ZOOM 6 7-8 Feb E-Filing System & Document Management Online via ZOOM 7 8-9 Feb Increasing Employee Engagement Online via ZOOM 8 8-9 Feb Online Facilitation Online via ZOOM 9 8-9 Feb Negotiation Skill & Lobbying Online via ZOOM 10 9-10 Feb Cashflow & Treasury Management Online via ZOOM 11 9-10 Feb Export Import Procedure Online via ZOOM 12 10-11 Feb Conflict and Stress Management Online via ZOOM 13 10-11 Feb Public Speaking & Presentation skills Online via ZOOM 14 14-15 Feb Strategic Sourcing and Vendor Management Online via ZOOM 15 14-15 Feb Total Quality Management (TQM) Online via ZOOM 16 15-16 Feb Personal Development & General Diversity in the Workplace Online via ZOOM 17 16-17 Feb Financial Crisis Modeling Online via ZOOM 18 16-17 Feb Analytical Creative Thinking Online via ZOOM 19 17 Feb Leading Team Effectively Using DISC Online via ZOOM 20 17-18 Feb Corporate Secretary Menghadapi Bisnis Global Online via ZOOM 21 17-18 Feb Warehouse Management Online via ZOOM 22 21-22 Feb Basic Marketing & Customer Relationship Management Online via ZOOM 23 21-22 Feb Autonomous Maintenance Online via ZOOM 24 22-23 Feb Training For Trainer Online via ZOOM 25 22-23 Feb CSR Communication Management Online via ZOOM 26 23-24 Feb Customer Interaction & Customer Satisfaction Online via ZOOM 27 23-24 Feb Corporate Event Management Online via ZOOM 28 24-25 Feb Handling Complaints with Difficult People Online via ZOOM 29 24-25 Feb Industrial Relation Online via ZOOM 30 24-25 Feb Digital Agility Leadership Online via ZOOM             Offline Training NO TANGGAL JUDUL TRAINING LOKASI 1 2-3 Feb Presentation Skills Jakarta 2 3-4 Feb Cost Control & Budgeting Profit Planning Jakarta 3 7-8 Feb Total Quality Management Jakarta 4 9-10 Feb Integrated Procurement Management Jakarta 5 10-11 Feb Negotiation Power For Purchasing Jakarta 6           10-11 Feb Production Planning & Inventory Control (PPIC) Jakarta 7 14-15 Feb Pelatihan Jurnalistik untuk Website Perusahaan Jakarta 8 17-18 Feb Vendor Management & Strategic Sourcing Jakarta 9 21-22 Feb HR for Non HR Jakarta 10 22-23 Feb Tax Planning & Management Jakarta 11 22-23 Feb Persuasive Skill Jakarta 12 23-24 Feb Effective Public Speaking & Interpersonal Skill Jakarta 13 23-24 Feb Human Resources Management Jakarta 14 24-25 Feb Inventory Planning & Stock Control Jakarta 15 24-25 Feb Advance Selling Skill Jakarta