Kamis, 30 Desember 2021

Customer Service Excellence 19-20 Januari 2022

MARKSHARE Training
We Provide Workshop Training
Call Us: 0878 0355 7476 / 021 – 5793 2035
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Marketing Intelligence
Online, 11-12 Januari 2022

Managing Office & Filing System
Online, 17-18 Januari 2022


TUJUAN

·         Memahami ruang lingkup Marketing Intellegence

·         Membuat tools yang diperlukan untuk keperluan Marketing Intellegence

·         Menyelesaikan permasalahan yang berhubungan dengan marketing intelligence

·         Melakukan analisis dan evaluasi terhadap market intellegence

TOPIK

1.      Ruang Lingkup Market Intelligence

2.      Bentuk Informasi dan sumber-sumber Market Intelligence

3.      Data-data dalam Market Intelligence

4.      Seluk beluk Market Intelligence bagi perusahaan

5.      Langkah menjaga Market Intelligence dari perusahaan pesaing

6.      Kegunaan Market Intelligence bagi perusahaan

7.      Proses Market Intelligence

8.      Analisa dan Evaluasi Market Intelligence

9.      Marketing Information system

10.  Memberdayakan Market Intelligence

11.  Langkah SWOT Market Intelligence

12.  Studi Kasus

 

Hubungi kami untuk mendapatkan harga spesial

0878 0355 7476

ask@marksharetraining.co.id

TUJUAN

  • Mampu mempraktekan lean office (5S) di tempat kerja
  • Menguasai pengelolaan arsip perkantoran
  • Mampu mengelola aset kantor

TOPIK

  1. Paradigma dan Filosofi Manajemen Kantor Modern
  2. Prinsip Dasar Manajemen Kantor & Filing Berdasarkan 5S (5R)
  3. Aturan (Pedoman) Umum Pengelolaan Arsip dan Inventaris Kantor
  4. Sistem Korespondensi & Pengarsipan (Manajemen Arsip Dinamis)
  5. Aspek Strategis dan Trend Ke Depan Manajemen Filing Modern: Penerapan E-Filing dan Document Management
  6. Pentingnya SOP dalam bisnis: Pembuatan, Penerapan, Pelembagaan
  7. Change Management Dalam Penerapan SOP Baru
  8. Latihan Pembuatan dan Finalisasi rencana kerja pembuatan SOP dan Sistem Kearsipan Perusahaan

 

Hubungi kami untuk mendapatkan harga spesial

0878 0355 7476

ask@marksharetraining.co.id

Basic Accounting
Online, 18-19 Desember 2021

        Customer Service Excellence          
Online, 19-20 Januari 2022


TUJUAN

·         Memahami prinsip-prinsip akuntansi yang umum digunakan di Indonesia

·         Mampu melakukan pencatatan transaksi keuangan

·         Mampu melakukan penyusunan laporan keuangan

·         Mampu melakukan analisis rasio keuangan

TOPIK

1.      Business Accounting

2.      Change of Financial Position

3.      Profit/Loss and Balance Sheet

4.      Financial Report Analysis and Cashflow

5.      Cashflow statement

Hubungi kami untuk mendapatkan harga spesial

0878 0355 7476

ask@marksharetraining.co.id


TUJUAN

·         Memberikan service yang lebih baik, lebih cepat dan meningkatkan kepuasan  dari orang yang berinteraksi.

·         Mempelajari bagaimana menjadi dibutuhkan orang lain

·         Mengetahui apa yang diharapkan orang lain

·         Meningkatkan kredibilitas terhadap orang lain dan nilai individu dalam organisasi

·         Mengelola situasi penuh tekanan dengan lebih efektif

·         Mengenali sinyal-sinyal yang menunjukan penolakan orang lain dan bagaimana

·         cara menanggapi dengan lebih baik serta membantu untuk lebih cepat solusi yang dapat dilaksanakan dari masalah yang dialami orang lain

TOPIK

1.      Customer Service Self-Assessment

2.      Customer Satisfaction as a Discipline

3.      The Basics of Customer Satisfaction

4.      Customer Service Excellence Standard

5.      Delivery

6.      Timeliness and Quality of Service

7.      Segmenting the Customer Base

8.      Continuously Improving Customer Service

9.      Communicating Effectively with Customers

10.  Revolutionizing How Our Field Defines Quality

 

Hubungi kami untuk mendapatkan harga spesial

0878 0355 7476

ask@marksharetraining.co.id

 

JADWAL JANUARI 2022

Online Training

NO

TANGGAL

JUDUL TRAINING

PELAKSANAAN

1

3-4 Jan

Communication & Negotiation Skills

Online via ZOOM

2

3-4 Jan

Procurement Negotiation & Contracting Strategy

Online via ZOOM

3

4-5 Jan

Financial Statement Analysis

Online via ZOOM

4

4-5 Jan

Humas & Protokoler

Online via ZOOM

5

5-6 Jan

Conflict & Stress Management

Online via ZOOM

6

6-7 Jan

Corporate Journalism: How to Run Publications for HR and PR Purposes

Online via ZOOM

7

6-7 Jan

Vendor Management & Strategic Sourcing

Online via ZOOM

8

10-11 Jan

Digital Marketing Strategy

Online via ZOOM

9

10-11 Jan

Managing People: Leadership and Managerial Skills

Online via ZOOM

10

11-12 Jan

Improving Business Performance through Value Stream Mapping

Online via ZOOM

11

11-12 Jan

Marketing Intelligence

Online via ZOOM

12

12-13 Jan

Logistic & Supply Chain Management

Online via ZOOM

13

12-13 Jan

Business Plan & Budgeting

Online via ZOOM

14

13-14 Jan

Legal for Non Legal Professional

Online via ZOOM

15

13-14 Jan

Technical Report Writing

Online via ZOOM

16

17-18 Jan

HR for Non HR Management

Online via ZOOM

17

17-18 Jan

Managing Office & Filing System

Online via ZOOM

18

18-19 Jan

Basic Accounting

Online via ZOOM

19

18-19 Jan

Conflict & Stress Management

Online via ZOOM

20

19-20 Jan

Powerful Database Analysis & Dashboard Reporting With Excel

Online via ZOOM

21

19-20 Jan

Customer Service Excellence

Online via ZOOM

22

20-21 Jan

General Affairs : Development Program

Online via ZOOM

23

20-21 Jan

Leadership Effectiveness & Development

Online via ZOOM

24

24-25 Jan

Advanced Secretary Development Program

Online via ZOOM

25

24-25 Jan

Leadership for Sales Manager

Online via ZOOM

26

26-27 Jan

Metode Penyusunan Spesifikasi dan Harga Perkiraan Sendiri (HPS/Owner Estimate)

Online via ZOOM

27

26-27 Jan

Training for Trainer

Online via ZOOM

28

27-28 Jan

Business Development & Marketing Strategy

Online via ZOOM

29

27-28 Jan

Service Excellence: Upgrade Your Service!

Online via ZOOM

30

27-28 Jan

Cashflow & Treasury Management

Online via ZOOM

 

 

 

 

 

 

Offline Training

NO

TANGGAL

JUDUL TRAINING

LOKASI

1

4-5 Jan

Effective Presentation Skills

Jakarta

2

5-6 Jan

Corporate Secretary

Jakarta

3

5-6 Jan

New Product Development (NPD)

Jakarta

4

10-11 Jan

The 7 Selling Steps  for  Sales People

Jakarta

5

11-12 Jan

Managing Account Payable & Account Receivable

Jakarta

6

12-13 Jan

Project Management using Ms Project Application

Jakarta

7

13-14 Jan

Powerful Presentation & Communication Skill

Jakarta

8

17-18 Jan

Humas & Protokoler

Jakarta

9

18-19 Jan

Delegating & Empowering

Jakarta

10

20-21 Jan

General Affairs : Development Program

Jakarta

11

24-25 Jan

Behavioral Event Interview

Jakarta

12

25-26 Jan

Logistics and Supply Chain Management

Jakarta

13

26-27 Jan

E-filing System & Document Management

Jakarta

14

27-28 Jan

Training Needs Analysis

Jakarta

15

27-28 Jan

Compensation & Benefit System

Jakarta

JADWAL FEBRUARI 2022

Online Training

NO

TANGGAL

JUDUL TRAINING

PELAKSANAAN

1

2-3 Feb

Agile & Creative Thinking for Leader in Hybrid World

Online via ZOOM

2

2-3 Feb

Account Receivable & Collection Management

Online via ZOOM

3

3-4 Feb

Training Persiapan Pensiun

Online via ZOOM

4

3-4 Feb

Knowledge Management

Online via ZOOM

5

7-8 Feb

Public Relation Management

Online via ZOOM

6

7-8 Feb

E-Filing System & Document Management

Online via ZOOM

7

8-9 Feb

Increasing Employee Engagement

Online via ZOOM

8

8-9 Feb

Online Facilitation

Online via ZOOM

9

8-9 Feb

Negotiation Skill & Lobbying

Online via ZOOM

10

9-10 Feb

Cashflow & Treasury Management

Online via ZOOM

11

9-10 Feb

Export Import Procedure

Online via ZOOM

12

10-11 Feb

Conflict and Stress Management

Online via ZOOM

13

10-11 Feb

Public Speaking & Presentation skills

Online via ZOOM

14

14-15 Feb

Strategic Sourcing and Vendor Management

Online via ZOOM

15

14-15 Feb

Total Quality Management (TQM)

Online via ZOOM

16

15-16 Feb

Personal Development & General Diversity in the Workplace

Online via ZOOM

17

16-17 Feb

Financial Crisis Modeling

Online via ZOOM

18

16-17 Feb

Analytical Creative Thinking

Online via ZOOM

19

17 Feb

Leading Team Effectively Using DISC

Online via ZOOM

20

17-18 Feb

Corporate Secretary Menghadapi Bisnis Global

Online via ZOOM

21

17-18 Feb

Warehouse Management

Online via ZOOM

22

21-22 Feb

Basic Marketing & Customer Relationship Management

Online via ZOOM

23

21-22 Feb

Autonomous Maintenance

Online via ZOOM

24

22-23 Feb

Training For Trainer

Online via ZOOM

25

22-23 Feb

CSR Communication Management

Online via ZOOM

26

23-24 Feb

Customer Interaction & Customer Satisfaction

Online via ZOOM

27

23-24 Feb

Corporate Event Management

Online via ZOOM

28

24-25 Feb

Handling Complaints with Difficult People

Online via ZOOM

29

24-25 Feb

Industrial Relation

Online via ZOOM

30

24-25 Feb

Digital Agility Leadership

Online via ZOOM

 

 

 

 

 

 

Offline Training

NO

TANGGAL

JUDUL TRAINING

LOKASI

1

2-3 Feb

Presentation Skills

Jakarta

2

3-4 Feb

Cost Control & Budgeting Profit Planning

Jakarta

3

7-8 Feb

Total Quality Management

Jakarta

4

9-10 Feb

Integrated Procurement Management

Jakarta

5

10-11 Feb

Negotiation Power For Purchasing

Jakarta

6          

10-11 Feb

Production Planning & Inventory Control (PPIC)

Jakarta

7

14-15 Feb

Pelatihan Jurnalistik untuk Website Perusahaan

Jakarta

8

17-18 Feb

Vendor Management & Strategic Sourcing

Jakarta

9

21-22 Feb

HR for Non HR

Jakarta

10

22-23 Feb

Tax Planning & Management

Jakarta

11

22-23 Feb

Persuasive Skill

Jakarta

12

23-24 Feb

Effective Public Speaking & Interpersonal Skill

Jakarta

13

23-24 Feb

Human Resources Management

Jakarta

14

24-25 Feb

Inventory Planning & Stock Control

Jakarta

15

24-25 Feb

Advance Selling Skill

Jakarta

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