| MARKSHARE TRAINING PEOPLE DEVELOPMENT Telp. 021. 5793 2035 / 0858 9026 0140 ( SARI ) sari@marksharetraining.co.id / d.sari131282@gmail.com
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| KIAT MENYUSUN SOP MENGGUNAKAN KPI Hotel Oria Jakarta , 15 – 16 September 2016 Tujuan & Manfaat Pelatihan 1. Mengerti latar belakang dan arti pentingnya penyusunan SOP 2. Memahami prinsip, metode dan teknik penyusunan SOP 3. Memberikan pedoman dalam pembuatan SOP yang efektif dalam rangka meningkatkan kinerja dan wawasan perusahaan. Materi 1. Organisasi dalam Konteks Pemahaman Sistem 2. Job Analisys 3. Manfaat Job Analisys 4. Tujuan Job Analisys 5. Job Description 6. Langkah – langkah menulis Job Description 7. Key Performance Indicator 8. Mengapa perlu ada sistem di dalam organisasi? 9. Mengapa perlu ada Standard Operating Procedures? 10. Unsur-unsur Standard Operating Procedures 11. Manfaat Teknis Standard Operating Procedures 12. Kontrol Intern dan Standard Operating Procedures 13. Hambatan-hambatan Penyusunan Standard Operating Procedures 14. Metode dan Teknik Penyusunan Standard Operating Procedures 15. How to write Standard Operating Procedures easily
Metode Pelatihan 1. Pemaparan materi menggunakan modul yang disesuaikan dengan output/ tujuan pelatihan ini. 2. Penyampaian materi diberikan dengan metode pengalaman, sehingga dapat sesuai dengan kondisi lingkungan kerja di perusahaan Anda. 3. Pemaparan materi menggunakan media Visual, Auditory, dan Kinestethic peserta. 4. Penyampaian materi untuk menciptakan persepsi baru yang dapat merubah mindset dan pemahaman peserta pelatihan.
Investasi Full Fare : Rp. 4.500.000,-/Peserta Group ( 3 orang ) : Rp. 4.000.000/peserta
| Building Effective Communication & Interpersonal Skills A Key to Success in the Workplace Hotel Oria Jakarta , 15 – 16 September 2016
TUJUAN LOKAKARYA Setelah mengikuti Lokakarya ini, peserta diharapkan memiliki pengetahuan untuk: • membangun dan mempertahankan hubungan yang baik dengan orang lain melalui komunikasi terbuka • membangun dan menciptakan hubungan kerja yang positif dengan kolega dan rekan bisnis • gunakan kekuatan self-awareness (kesadaran diri), self-regulation (pengaturan diri), social intelligence (kecerdasan sosial),dan empati untuk menjadi komunikator yang sukses • mengembangkan keterampilan hubungan interpersonaldalam berhubungan dengan orang lain • memahami bagaimana fungsi otak mempengaruhi perilaku • berkomunikasi dengan bijaksana dan persuasif, dengan rasa percaya diri ketika berhadapan dengan orang-orang sepanjang waktu • menyelesaikan konflik dan interaksi yang sulit dengan rekan / pelanggan dan orang lainsecara profesional TOPIK PEMBAHASAN 1. The Power of Interpersonal Skills at Work • What are Interpersonal Skills • The Importance of Effective Communication • Typical Communication Challenges • Effects of Poor Communication • Barriers to Effective Communication • Group Activity 2. Successful Interpersonal Skills • Using the Right Words o What You Say vs How it is Interpreted o What are the Words to Avoid? o Choosing Positive Words • Body Language o Eye Contact o Greeting the Customers o Standing and Sitting Postures o Walking Confidently o Facial Expressions and Gestures 3. Enhancing Your Emotional Quotient • Developing Self Awareness • Managing Emotions • Improving Motivation • Improving Empathy • Improving Social Skills 4. Building Relationships at Work • Building Rapport and Maintaining Relationships • Personality Profiling • Understanding the Different Personality Traits • How to Handle Different Personalities 5. Influential Communication Dynamics • The 5-Step Process for Influencing Skills • Sharpening Your Influencing Skills • The Four Patterns of Influence • Influencing Different Personality Types 6. Managing Difficult People • Types of Difficult People • Handling Difficult People Professionally • Handling Conflict Tactfully
Investasi Full Fare : Rp. 4.500.000,-/Peserta Group ( 3 orang ) : Rp. 4.000.000/peserta
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| Untuk pendaftaran atau informasi lebih lengkap, silahkan hubungi : Sdri. SARI Telp. 021.5793 2035 / 0858 9026 0140 E-mail : sari@marksharetraining.co.id / d.sari131282@gmail.com If you no longer wish to receive message from us, click here to unsubscribe
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| NO | TANGGAL | JUDUL TRAINING | KET | |
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| 1 | 14 - 15 Sept | Finansial Statement Analysis ( FSA ) | almost running | |
| 2 | 15 - 16 Sept | Effektif negotiation & Lobbying Skill | confirm running | |
| 3 | 15 - 16 Sept | Tehnik penyusunan SOP with KPI | Confirm running | |
| 4 | 15 - 16 Sept | Effektif Communication & Interpersonal skill | confirm running | |
| 5 | 15 - 16 Sept | Bandung : Best Practice Warehouse Management | almost running | |
| 6 | 15 - 16 Sept | Advanced Ms. Excel | confirm running | |
| 7 | 20 - 21 sept | Training For Trainers ( TFT) | confirm running | |
| 8 | 20 - 21 Sept | Professional Debt Collection : The Getting Paid | almost running | |
| 9 | 21-Sep | Telemarketing Skill | confirm running | |
| 10 | 22 - 23 Sept | Extraordinary Journalism Corporate Website | almost running | |
| 11 | 22 - 23 Sept | Bandung : Total Quality Management ( TQM ) | almost running | |
| 12 | 26 - 27 Sept | Esthablishing Service Excellence | almost running | |
| 13 | 27 - 28 Sept | Handling Complaint & Difficult customer | confirm running | |
| 14 | 28 - 29 sept | Managing Office & Filing System | almost running | |
| 15 | 29 - 30 sept | Financial Control Management | almost running | |
| 16 | 29 - 30 Sept | Payroll Adm System Implementation with excel 2007 / 2010 | almost running | |
| 17 | 29 - 30 Sept | BALI :Supervisory Skill : Be Great Supervisor | almost running | |
| 18 | 29 - 30 sept | Strategic Vendor & Sourcing Management | confirm running | |
| NO | TANGGAL | JUDUL TRAINING | Keterangan | |
| 1 | 4 - 5 Okt | Strategi penerapan Compliance & risk management sektor keuangan non Bank | almost running | |
| 2 | 4- 5 Okt | Basic Accounting | almost running | |
| 3 | 6 - 7 Okt | Maintenance of Building | confirm running | |
| 4 | 7 Okt | Powerpoint Do More | confirm running | |
| 5 | 10 - 11 Okt | Financial Statement Analyst ( FSA ) | almost running | |
| 6 | 11 - 12 Okt | Corporate Journalism | confirm running | |
| 7 | 13 - 14 Okt | Advanced Selling skill for Maximum profit | almost running | |
| 8 | 13 - 14 Okt | Best practice Warehouse Management | confirm running | |
| 9 | 17 Okt | Business Process Mapping | almost running | |
| 10 | 17 - 18 Okt | General Affairs Development Program ( GA ) | almost running | |
| 11 | 18 - 19 Okt | Finance for Finance Executive ( FINON ) | almost running | |
| 12 | 20 - 21 Okt | Profesional Secretary development Program | almost running | |
| 13 | 25 - 26 Okt | Technical Report Writing ( TRW ) | almost running | |
| 14 | 25 - 26 Okt | negotiation for Purchasing | confirm running | |
| 15 | 26 - 27 Okt | new product Development ( NPD ) | almost running | |
| 16 | 27 - 28 Okt | Contract & tender management in Procurement | almost running | |
| Luar Kota |
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| 1 | 6 - 7 Okt | Surabaya : Risk Based Internal Audit | confirm running | |
| 2 | 6 - 7 Okt | BALI : Training For Trainers ( TFT ) | almost running | |
| 3 | 6 - 7 Okt | Bandung : Effektif Time Management | almost running | |
| 4 | 20 - 21 Okt | Surabaya : Risk Management berbasis ISO 31000 | almost running | |
| 5 | 20 - 21 Okt | Bandung :Total Quality Management ( TQM ) | almost running | |
| 6 | 20 - 21 Okt | Batam : Supervisory Skill | almost running | |
| 7 | 20 - 21 Okt | Bandung : Procurement & Supply chain managament | almost running | |
| 8 | 27 - 28 Okt | BALI : Leadership & managerial Skill | almost running | |
| 9 | 27 - 28 Okt | BALI : Talent management | almost running | |
| 10 | 27 - 28 Okt | BALI : Training Needs Analyst ( TNA ) | almost running | |
| 11 | 27 - 28 Okt | Surabaya : Presentation & negotiation Skill | almost running | |
| 12 | 27 - 28 Okt | Surabaya : problem Solving & Decision Making | almost running | |
| For More Info & Registration Call Us : |
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| 021 – 5793 2035 / 0858 9026 0140 ( SARI ) | ||||
| d.sari131282@gmail.com / sari@marksharetraining.co.id | ||||
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