Effective Communication & Interpersonal Skills : 20 - 21 Oktober 2016

MARKSHARE TRAINING PEOPLE DEVELOPMENT www.marksharetraining.co.id

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Sdri. SARI

Telp. 021.5793 2035 / 0858 9026 0140

E-mail : sari@marksharetraining.co.id / d.sari131282@gmail.com

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EFFECTIVE COMMUNICATION & INTERPERSONAL SKILL Hotel Oria Jakarta , 20 – 21  Oktober 2016   TOPIK PEMBAHASAN 1.      The Power of Interpersonal Skills at Work •        What are Interpersonal Skills •        The Importance of Effective Communication •        Typical Communication Challenges •        Effects of Poor Communication •        Barriers to Effective Communication •        Group Activity 2.      Successful Interpersonal Skills •        Using the Right Words o   What You Say vs How it is Interpreted o   What are the Words to Avoid? o   Choosing Positive Words •        Body Language o   Eye Contact o   Greeting the Customers o   Standing and Sitting Postures o   Walking Confidently o   Facial Expressions and Gestures 3.      Enhancing Your Emotional Quotient •        Developing Self Awareness •        Managing Emotions •        Improving Motivation •        Improving Empathy •        Improving Social Skills 4.      Building Relationships at Work •        Building Rapport and Maintaining Relationships •        Personality Profiling •        Understanding the Different Personality Traits •        How to Handle Different Personalities 5.      Influential Communication Dynamics •        The 5-Step Process for Influencing Skills •        Sharpening Your Influencing Skills •        The Four Patterns of Influence •        Influencing Different Personality Types 6.      Managing Difficult People •        Types of Difficult People •        Handling Difficult People Professionally •        Handling Conflict Tactfully

Investasi Full Fare : Rp. 4.500.000,-/Peserta Group ( 3 orang )  : Rp. 4.000.000/peserta

 

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