| MARKSHARE TRAINING PEOPLE DEVELOPMENT
| ||
|
Untuk pendaftaran atau informasi lebih lengkap, silahkan hubungi :
Sdri. SARI
Telp. 021.5793 2035 / 0858 9026 0140
E-mail : sari@marksharetraining.co.id / d.sari131282@gmail.com
If you no longer wish to receive message from us, click here to unsubscribe
STAR TrainerTRAINING TO TRAINERS 20 – 21 September 2016
Tujuan Pelatihan : Setelah mengikuti pelatihan ini, peserta akan mampu: 1. Mengidentifikasi kebutuhan peserta pelatihan sebagai dasar pengembangan program pelatihan. 2. Mengembangkan Rencana Pelatihan sesuai dengan karakteristik dan kebutuhan peserta (Training Plan). 3. Mengembangkan, mengorganisasikan materi dan sumber daya pelatihan. 4. Menyajikan materi pelatihan kepada sekelompok peserta. Materi pelatihan :
Ø The Role of the Trainer 1. Why organizations train 2. Meeting the needs of the business 3. Supporting organizational objectives and strategies 4. The qualities of a successful trainer Ø The Learning Process 1. How people learn 2. Learning styles - maximizing individual development through the 3. learning process 4. Identifying trainees - the selection criteria 5. Adapting your training style to meet the needs of the group Ø Training Methods and How to Delivered 1. Using visual aids for maximum effect - selecting appropriate visual aids 2. Training methods review - video, syndicate exercises etc 3. Communication, confidence and be your self 4. Using computer based presentation packages 5. Handling difficult trainees 6. Trainer-led facilitation and group discussion Ø Training Preparation 1. Indentification what problem or content for delivery 2. Design slide at Power Point 3. Anticipating and overcoming trainee problems 4. Selecting appropriate training methods - trainee analysis
Ø Training Delivery and Evaluation 1. Training exercises; design and delivery of training sessions
Ø Evaluating Training 1. Effectively measuring learning outcomes 2. Short and long term measurement Ø Future Development 1. Developing your personal action plan
| HANDLING COMPLAINT AND DIFFICULT CUSTOMER 27 – 28 September 2016
Tujuan Pelatihan : 1. Memahami tipe pelanggan yang sesuai dengan perusahaannya 2. Mengetahui dan memahami prosedur keluhan pelanggan 3. Mengetahui dan memahami langkah-langkah keluhan pelanggan 4. Mengetahui dan Memahami keluhan pelanggan 5. Mengetahui tipe-tipe pelanggan 6. Memahami caramerubah difficult customer menjadi loyal customer . Materi pelatihan : · Perusahaan dan pelanggan · Penyebab pelanggan complaint. · Hal-hal untuk menghindati complaint. · Membentuk mindset :complaint adalah sebuah ‘Hadiah’ · Perlunya program penanganan keluhan yang menyeluruh · Teknik mencari dan mengenali keluhan pelanggan. · Menangani keluhan atau keberatan: o Kontak pertama (menciptakan kesan pertama yang positif) o Sikap positif terhadap pelanggan. o Komunikasi yang efektif o Active listening · Menangani keluhan melalui berbagai jenis media · Tipe pelanggan unik dan sulit · Cara mengelola pelanggan unik dan sulit · Menghadapi pelanggan yang sulit, marah dan agresif · Recovery (merebut kembali pelanggan yang kecewa) · Teknik menangan Keluhan Pelanggan · Difficult customer dan cara menghadapinya | STRATEGIC SOURCING & VENDOR MANAGEMENT 29 – 30 September 2016
TUJUAN PELATIHAN 1. Mengelola & melaksanakan proses vendor management secara strategik & profesional 2. Memahami critical point & key success factors dalam proses vendor management 3. Mengidentifikasi, menganalisa, mengantisipasi, & membuat solusi atas permasalahan yang terjadi 4. Mengembangkan sistem vendor management yang baik, terukur, & terencana 5. Membuat keputusan yang efektif & efisien dalam proses vendor management
Materi Pelatihan : HARI PERTAMA 1. Vendor Relationship Models 2. Different Vendors for Different Types of Order 3. Roles & Responsibilities in Vendor Relations 4. Strategic Partnership 5. Case study & discussion sharing HARI KEDUA 1. SRM Modules System 2. Vendor Develoment Program 3. Vendor Performance Management 4. Continuous Improvement in Procurement 5. Feed back & closing review |
| Investasi Full Fare : Rp. 4.500.000,-/Peserta Group ( 3 orang ) : Rp. 4.000.000/peserta | ||
| NO | TANGGAL | JUDUL TRAINING | KET | |
|
| ||||
|
| ||||
| 1 | 14 - 15 Sept | Finansial Statement Analysis ( FSA ) | almost running | |
| 2 | 15 - 16 Sept | Effektif negotiation & Lobbying Skill | confirm running | |
| 3 | 15 - 16 Sept | Tehnik penyusunan SOP with KPI | Confirm running | |
| 4 | 15 - 16 Sept | Effektif Communication & Interpersonal skill | confirm running | |
| 5 | 15 - 16 Sept | Bandung : Best Practice Warehouse Management | almost running | |
| 6 | 15 - 16 Sept | Advanced Ms. Excel | confirm running | |
| 7 | 20 - 21 sept | Training For Trainers ( TFT) | confirm running | |
| 8 | 20 - 21 Sept | Professional Debt Collection : The Getting Paid | almost running | |
| 9 | 21-Sep | Telemarketing Skill | confirm running | |
| 10 | 22 - 23 Sept | Extraordinary Journalism Corporate Website | almost running | |
| 11 | 22 - 23 Sept | Bandung : Total Quality Management ( TQM ) | almost running | |
| 12 | 26 - 27 Sept | Esthablishing Service Excellence | almost running | |
| 13 | 27 - 28 Sept | Handling Complaint & Difficult customer | confirm running | |
| 14 | 28 - 29 sept | Managing Office & Filing System | almost running | |
| 15 | 29 - 30 sept | Financial Control Management | almost running | |
| 16 | 29 - 30 Sept | Payroll Adm System Implementation with excel 2007 / 2010 | almost running | |
| 17 | 29 - 30 Sept | BALI :Supervisory Skill : Be Great Supervisor | almost running | |
| 18 | 29 - 30 sept | Strategic Vendor & Sourcing Management | confirm running | |
| NO | TANGGAL | JUDUL TRAINING | Keterangan | |
| 1 | 4 - 5 Okt | Strategi penerapan Compliance & risk management sektor keuangan non Bank | almost running | |
| 2 | 4- 5 Okt | Basic Accounting | almost running | |
| 3 | 6 - 7 Okt | Maintenance of Building | confirm running | |
| 4 | 7 Okt | Powerpoint Do More | confirm running | |
| 5 | 10 - 11 Okt | Financial Statement Analyst ( FSA ) | almost running | |
| 6 | 11 - 12 Okt | Corporate Journalism | confirm running | |
| 7 | 13 - 14 Okt | Advanced Selling skill for Maximum profit | almost running | |
| 8 | 13 - 14 Okt | Best practice Warehouse Management | confirm running | |
| 9 | 17 Okt | Business Process Mapping | almost running | |
| 10 | 17 - 18 Okt | General Affairs Development Program ( GA ) | almost running | |
| 11 | 18 - 19 Okt | Finance for Finance Executive ( FINON ) | almost running | |
| 12 | 20 - 21 Okt | Profesional Secretary development Program | almost running | |
| 13 | 25 - 26 Okt | Technical Report Writing ( TRW ) | almost running | |
| 14 | 25 - 26 Okt | negotiation for Purchasing | confirm running | |
| 15 | 26 - 27 Okt | new product Development ( NPD ) | almost running | |
| 16 | 27 - 28 Okt | Contract & tender management in Procurement | almost running | |
| Luar Kota |
| |||
| 1 | 6 - 7 Okt | Surabaya : Risk Based Internal Audit | confirm running | |
| 2 | 6 - 7 Okt | BALI : Training For Trainers ( TFT ) | almost running | |
| 3 | 6 - 7 Okt | Bandung : Effektif Time Management | almost running | |
| 4 | 20 - 21 Okt | Surabaya : Risk Management berbasis ISO 31000 | almost running | |
| 5 | 20 - 21 Okt | Bandung :Total Quality Management ( TQM ) | almost running | |
| 6 | 20 - 21 Okt | Batam : Supervisory Skill | almost running | |
| 7 | 20 - 21 Okt | Bandung : Procurement & Supply chain managament | almost running | |
| 8 | 27 - 28 Okt | BALI : Leadership & managerial Skill | almost running | |
| 9 | 27 - 28 Okt | BALI : Talent management | almost running | |
| 10 | 27 - 28 Okt | BALI : Training Needs Analyst ( TNA ) | almost running | |
| 11 | 27 - 28 Okt | Surabaya : Presentation & negotiation Skill | almost running | |
| 12 | 27 - 28 Okt | Surabaya : problem Solving & Decision Making | almost running | |
| For More Info & Registration Call Us : |
| |||
| 021 – 5793 2035 / 0858 9026 0140 ( SARI ) | ||||
| d.sari131282@gmail.com / sari@marksharetraining.co.id | ||||
Tidak ada komentar:
Posting Komentar