(1) Handling Complaints program (2) Effective Account Receivable & Payable Management

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Managing Difficult Customer & Handling Complaints Professionaly Jakarta 23 - 24 Agustus 2018 Effective Account Receivable & Account Payable Management Jakarta, 23 - 24 Agustus 2018 AGENDA TRAINING ·         Perusahaan dan pelanggan ·         Penyebab pelanggan complaint. ·         Hal-hal untuk menghindati complaint. ·         Membentuk mindset :complaint adalah sebuah ‘Hadiah’ ·         Perlunya program penanganan keluhan yang menyeluruh ·         Teknik mencari dan mengenali keluhan pelanggan. ·         Menangani keluhan atau keberatan: o   Kontak pertama (menciptakan kesan pertama yang positif) o   Sikap positif terhadap pelanggan. o   Komunikasi yang efektif o   Active listening ·         Menangani keluhan melalui berbagai jenis media ·         Tipe pelanggan unik dan sulit ·         Cara mengelola pelanggan unik dan sulit ·         Menghadapi pelanggan yang sulit, marah dan agresif ·         Recovery (merebut kembali pelanggan yang kecewa) ·         Teknik menangan Keluhan Pelanggan ·         Difficult customer dan cara menghadapinya   AGENDA TRAINING   Account Payable : -          Definisi Account Payable -          Payment Policy A/P dan Strategy Purchasing -          Klasifikasi Supplier Account Receivable : -          Definisi Account Receivable -          A/R Policy dalam strategy Penerimaan Credit Manajemen : -          Definisi dan Hubungan dengan A/R -          Credit Policy -          Credit Check, Approval & Process -          Credit Monitoring & Control Kebijakan dan Pengukuran (measurement) -          Collection Period -          Pengertian Piutang tidak tertagih (Bad Debt) -          Pengelolaan Bad Debt Pelaporan (reporting) A/R dan Analysis -          Daily/weekly/monthly report -          A/R target Forecasting -          Credit Scoring Pengelolaan SDM dalam pengelolaan A/R -          Field Collector / Tele Collector -          Field Surveyor / The Surveyor Untuk topic lainnya dan In house Training, silahkan sampaikan kebutuhan dan request anda dengan cara : >> [[ Klik Disini Untuk Request Inhouse ]] << improve the quality of human resources by Inhouse training, scale UP your Business !

 

Another Following Schedule :

 

Agustus 2018

 

NO	TANGGAL	JUDUL TRAINING	LOKASI
1	1 - 2 Agt 2018	Behavioral Event Interview	Jakarta
2	2 - 3 Agt 2018	Strategic Vendor & Sourcing Management (Running)	Jakarta
3	2 – 3 Agt 2018	Kebijakan Akuntansi Keuangan Pada PSAK-71 Terbaru 2018 - 2020	Jakarta
4	7 - 8 Agt 2018	Payroll System Administration (Running)	Jakarta
5	2 - 3 Agt 2018	Applied Finance For Non Finance	Jakarta
6	9 - 10 Agt 2018	Creative Cashflow & Treasury Management (Running)	Jakarta
7	2 - 3 Agt 2018	Ms. Excel 2010 / 2013 Implementation With Visual Basic Application (VBA Macro)	Jakarta
8	7 - 8 Agt 2018	Best Practice Warehouse Operation Management (Running)	Jakarta
9	8 - 9 Agt 2018	Advanced Secretary Development Program (Running)	Jakarta
10	8 Agt 2018	Infographic Powerpoint	Jakarta
11	8 - 9 Agt 2018	Financial Statement Analysis	Jakarta
12	8 - 9 Agt 2018	Negotiation Skill For HR Executive (Running)	Jakarta
13	8 - 9 Agt 2018	Productivity & Effective Time Management	Jakarta
14	9 - 10 Agt 2018	Effective Technical Report Writing	Jakarta
15	9-10 Agt 2018	Workload Analysis: Implementation with Ms. Excel For HR & Non HR	Jakarta
16	9 – 10 Agt 2018	Compensation & Benefits (Running)	Bandung
17	9 - 10 Agt 2018	Training Needs Analysis	Jakarta
18	13-14 Agt 2018	Effective Communication & Interpersonal Skills (Running)	Jakarta
19	13 - 14 Agt 2018	Integrated Procurement Management	Jakarta
20	13-14 Agt 2018	Managing Office & Filing System	Jakarta
21	13-14 Agt 2018	Creative managing Inhouse magazine skills	Jakarta
23	13 - 14 Agt 2018	Basic Marketing & Customer Relationship Management	Jakarta
24	14 - 15 Agt 2018	The 7 Selling Step : Total Selling Basic	Jakarta
25	14-15 Agt 2018	Pelatihan Jurnalistik untuk Website Perusahaan	Jakarta
26	27 - 28 Agt 2018	Compensation & Benefits	Jakarta
27	15 - 16 Agt 2018	Succesfully Managing People (Running)	Bali
28	20 - 21 Agt 2018	Electronic Filing Management Development Program (Running)	Jakarta
29	20 - 21 Agt 2018	Procurement Negotiation & Contracting Strategy	Jakarta
30	20 - 21 Agt 2018	Metode Penyusunan Spesifikasi & Harga Perkiraan Sendiri	Jakarta
31	23 - 24 Agt 2018	Powerfull Database Analysis & Dashboard Reporting Using Ms. Excel (Running)	Jakarta
32	13 - 14 Agt 2018	Operational & Strategic Procurement (Running)	Jakarta
33	23 - 24 Agt 2018	Project Management Using Ms. Project Application (Running)	Jakarta
34	23 - 24 Agt 2018	Managing Difficult Customer & Handling Complaint Professionaly	Bandung
35	27 - 28 Agt 2018	Effective General Affair Management (Running)	Jakarta
36	27-28 Agt 2018	Key Performance Indicator with Balance Scorecard	Jakarta
37	27 - 28 Agt 2018	Account Receivable & Collection Management	Jakarta
38	28 - 29  Agt 2018	Public Relation Management (Running)	Jakarta
39	29 - 30 Agt 2018	Budgeting Profit Planning & Cost Control (Running)	Jakarta
40	29 - 30 Agt 2018	Effective Business Communication & Business Ettiquette	Jakarta
41	30-31 Agt 2018	Training for Trainer (Running)	Jakarta
42	30-31 Agt 2018	Conflict & Stress Management	Jakarta
43	30 - 31 Agt 2018	Problem Solving & Decision Making	Jakarta
44	30 - 31 Agt 2018	Good Corporate Governance Implementation	Jakarta
45	30 - 31 Agt 2018	Business Development & Marketing Strategy	Jakarta