| MARKSHARE TRAINING d.sari131282@gmail.com/ sari@marksharetraining.co.id if you wanna see our other following schedule, please click here |
| UPGRADE YOUR SERVICE An Essential Service Excellence Training Program Hotel Oria , Jakarta 14 – 15 April 2016 |
| Reaching Above Satisfaction – From Customers To Fans · Service dan service excellence sebagai pondasi perbaikan kinerja individu maupun kinerja bisnis · Mengenali perilaku dan jenis-jenis customer · Psikologi pembelian · Mempengaruhi pembeli agar mau menjadi pelanggan yang loyal I Am My Organization – How service ambassadors create differences · Analisa sikap dan kebiasaan dalam berkomunikasi/berinteraksi dengan orang lain atau lingkungan · Personal Service Mindset · Service Intelligence · Service Profit Chain · Pola-pola persaingan bisnis dan peran karyawan dalam memenangkan perusahaan The Heart That Matters – Building and nurturing empathy as a foundation to excellent service performance · Kecerdasan Emosi dalam pelayanan · Empati sebagai dasar pelayanan · Mengembangkan sikap optimis untuk hasil pelayanan yang lebih baik Designing and Delivering Experience – From service design to customer experience · STAR Service Standard – greetings, managing conversations, closing, and communicating through various channels · 5Ps Of Customer Experience · Productive communication · Active Listening · Moment of truths · Field observation (when possible) Problems Are Opportunities – How to prevent and solve problems · Empat dimensi masalah · Mengantisipasi terjadinya masalah · Mengubah kekecewaan menjadi kesetiaan pelanggan · Berinteraksi dengan pelanggan yang menyulitkan Staging Service Excellence I – Case study and guided role-play · Roleplay dengan skenario Staging Service Excellence II – Free(r) service simulation · Roleplay besar (situasional) Reflection And Call To Action · Participant Presentation · Action Planning · Closing Investasi Normal Rp. 4.000.000,-/peserta Grup 3 orang Rp. 3.500.000,- Early bird Pendaftaran sampai tanggal 5 April 2016 Rp.3.750.000,-/peserta |
| NO | TANGGAL | JUDUL TRAINING | |
| 1 | 5 - 6 April 2016 | New Product Development ( NPD ) | |
| 2 | 6 - 7 april 2016 | The 7 Selling skill for sales people | |
| 3 | 5 - 6 April 2016 | Finance for non Finance executive | |
| 4 | 6 - 7 april 2016 | Strategic Procurement Management | |
| 5 | 7 - 8 April 2016 | Successful Professional General Affairs & Filing System | |
| 6 | 11-Apr-16 | Powerpoint Do More | |
| 7 | 11 - 12 april 2016 | HR Audit | |
| 8 | 12 - 13 April 2016 | Job Analyst & Job Evaluation Program | |
| 9 | 12 - 13 April 2016 | Tax Planning Management | |
| 10 | 13 - 14 April 2016 | Competency based Behaviour Interviewing | |
| 11 | 14 - 15 April 2016 | Kiat Menyusun SOP menggunakan KPI | |
| 12 | 14 - 15 April 2016 | Bandung : Effektif Time Management | |
| 13 | 14 - 15 April 2016 | Advanced Service Excellence | |
| 14 | 18-Apr-16 | Business Process Mapping | |
| 15 | 19 - 20 April 2016 | Negotiation for Purchasing | |
| 16 | 19 - 20 April 2016 | Training Need Analyst ( TNA ) | |
| 17 | 20 - 21 April 2016 | Corporate Journalism | |
| 18 | 21 - 22 April 2016 | Bandung : Warehouse Operational Management | |
| 19 | 21 - 22 April 2016 | Bandung : leadership for sales Manager | |
| 20 | 21 - 22 April 2016 | Integrated Presentation Management | |
| 21 | 25 - 26 April 2016 | Effektif Time Management | |
| 22 | 26 - 27 April 2016 | Tehnical Report Writing | |
| 23 | 26 - 27 april 2016 | PDCA ( plan , do, Check , Action ) | |
| 24 | 27 - 28 April 2016 | Quality Assurance | |
| 25 | 27 - 28 April 2016 | Supply Chain management ( SCM ) | |
| 26 | 28 - 29 April 2016 | BALI : Professional Secretary Development Program | |
| 27 | 28 - 29 April 2016 | BALI : Becoming Extraordinary Supervisory Skill | |
| 28 | 28 - 29 April 2016 | Creative & Innovative Thingking Skill | |
| 29 | 28 - 29 April 2016 | Building Service Excellence for Your Team | |
| For More Info & Registration Call Us : | |||
| 021 – 5793 2035 / 0858 9026 0140 ( SARI ) | |||
| d.sari131282@gmail.com / sari@marksharetraining.co.id | |||
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