3 - 4 September : Core Competencies To Be A Super Secretary

MARKSHARE TRAINING

Untuk Syllabus lengkap, dan pendaftaran :

Hubungi kami di nomor telepon : 021 – 5793 2035 / 0858 9026 0140 ( SARI )

Email : sari@marksharetraining.co.id;register@marksharetraining.co.id

d.sari131282@gmail.com

Core Competencies To Be A Super Secretary

Jakarta, 3 - 4 September 2015

INTRODUCTION

An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries. Decision makers are overloaded by information and data so they need skillfully trained to stream line the flow of information. The more skills they have, the more time their organizational heads will save and the organization as a whole will become more effective and professional. 

During the workshop, the participants will review and discuss which kind of duties and skills they are responsible for and which standards should be achieved in performing a variety of office tasks.

Program Objectives:

After completing this practical program, participants will be able to:

• understand how her role as Secretary contributes to organizational success
• build an effective work team
• plan and coordinate workflow and productivity
• interact with people in ways which reinforce positive working relationships
• show concern for excellence
• manage personal emotions and stress
• manage conflict, difficult situations and people with ease
• deliver presentations to small groups for maximum effect

Target Participants:

This Program is suitable for all secretaries or professionals in each industry who lead secretarial support, manage an office environment, or work as a personal assistant within the organization.   

Topics Covered:

Day 1:

1.       The Role of the Secretary

·         Key functions of your role

·         Self-assessment

2.       Communicating for Results

·         Why are effective communication skills important?

·         What is communication?

·         The communication process

·         Barriers to effective communication

·         Skills for effective communication, persuasion and influence

·         Listening – the key to communication success

3.       Leadership and Office Management

·         Your leadership style

·         Factors that influence leadership in your organization and in your office

·         Ways in which you can influence your team

·         Why networking is critical to your success

Day 2:

4.       Effective Presentation Skills

·         Planning an effective presentation

·         Practice and rehearsal

·         Personal delivery skills

·         Reviewing the presentation for maximum learning and effect

5.       Managing Work

·         Time management/self-management

·         Managing stress

·         Goal setting

·         Priority management

·         Becoming a Quadrant II time manager

·         Dealing with time wasters

·         Maximize effectiveness by managing meetings

6.       Managing Conflict

·         What is conflict?

·         Finding an appropriate conflict management style

·         Mapping and defining conflict

·         Appropriate assertiveness and empathy

·         Dealing with anger in yourself and others

Visit us at : www.marksharetraining.co.id

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