Rabu, 07 Oktober 2015

INFO TRAINING : 1. Basic Marketing & CRM Management , 2. Effektive File Management & Database System For Secretary

MARKSHARE Training

Call Us : D. Sari Effendi , 021 – 5793 2035

0858 9026 0140

Email : sari@marksharetraining.co.id ; d.sari131282@gmail.com

www.marksharetraining.co.id

 

 

 

Basic Marketing & CRM Management

Jakarta , 27 – 28  Oktober 2015

 

 

Tujuan & sasaran

  • Memahami peran stakeholders dalam aktivitas pemasaran dan penjualan
  • Memahami mengapa CRM sangat penting dalam membina dan menumbuhkan loyalitas pelanggan
  • Mampu menentukan sasaran dan penggunaan CRM system.
  • Dapat memanfaatkan CRM untuk menumbuhkan penjualan dan memelihara hubungan dengan pelanggan .

Agenda Pelatihan

1. INTRODUCTION TO MARKETING

·         Ekonomi Penawaran Keempat

·         Sejarah Marketing

·         Pendekatan-pendekatan Awal Marketing

2.     DEVELOPING MARKETING FOCUS

·         Tiga Pendekatan Marketing

·         Melakukan Riset Marketing

·         Melakukan Segmentasi Pasar

3.     MARKETING MIX

·         10 P’s of Marketing

4.     CREATING CUSTOMER VALUE

·         Menentukan Positioning

·         Melakukan Targeting

·         Memahami Customer

5.     WRITING MARKETING PLAN

·         Memahami Marketing Plan

·         Detil Penulisan Marketing Plan

6.     CRM  DATA STAKE HOLDERS

·         Fungsi dan peran CRM

·         Hubungan Produk dengan stake holeders

·         Loyalitas customer dan mengoptimalkan  customer experience

7.     CRM DALAM AKTIVITAS MARKETING

·         CRM dan aktivitas Marketing

·         Customer Retention

·         Customer and Business Value

8.     CRM DAN PELAYANAN PELANGGAN

·         Customer Satisfaction Measurement

·         Customer Service Checklist for Success

9.     AKTIVITAS TENAGA PENJUALAN DAN KEGIATAN CRM

·         Tenaga penjualan dalam aktivitas marketing

·         Handling Complain dalam aktivitas marketing

10.PLANNING CRM PROGRAM

·         Developing a CRM Strategy

·         CRM Business Plan

·         Implementation CRM

 

Investasi

Full Fare : Rp. 4.000.000,-/Peserta 

Group ( 3 orang )  : Rp. 3.500.000/peserta

Early Bird ( Pendaftaran sebelum 15 Oktober 2015 ) Rp.3.750.000/Peserta

 

EFFECTIVE FILE MANAGEMENT & DATABASE SYSTEM FOR SECRETARY

Jakarta , 29 – 30 Oktober 2015

 

Effective File Management and Database System for Secretary merupakan pelatihan yang wajib diikuti para sekretaris professional untuk meningkatkan kemampuan mengelola arsip dengan menggunakan database system. Hal ini merupakan salah satu keunggulan kompetitif yang harus dimiliki perusahaan di era teknologi informasi di mana informasi merupakan sumber daya yang sangat berharga. Apalagi saat ini perusahaan cenderung membina hubungan pelanggan melalui pengelolaan database.

Sasaran :

·         Memahami bagaimana mengelola arsip secara manual dan program komputer

·         Mampu menyusun arsip berdasarkan database

·         Mampu menggunakan strategi pemilihan program database

·         Mampu mengimplementasikan program database untuk sistem pengarsipan

Program Pelatihan

·         Introduction to file management

·         File structure

·         Saving files

·         File references

·         Shared files

·         Concept of file management with database system

·         Database program selection strategy for file management system

·         Database program implementation for file management system

 

Investasi

Full Fare : Rp. 4.000.000,-/Peserta 

Group ( 3 orang )  : Rp. 3.500.000/peserta

Early Bird ( Pendaftaran sebelum 15 Oktober 2015 ) Rp.3.750.000/Peserta

 

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MARKSHARE TRAINING

People Development

 www.marksharetraining.co.id

NO

TANGGAL

JUDUL TRAINING

1

2 Oktober 2015

Effektif Direct Improvement with 5R/S with Internal Audit

2

6 - 7 Oktober 2015

Advanced Selling Skill For Maximum Profit

3

8 - 9 Oktober 2015

Budgeting Profit Planning & Cost Control

4

8 - 9 Oktober 2015

Effektif Negotiation & Lobbying Skill

5

8 - 9 Oktober 2015

Financial Statement Analyst ( FSA )

6

12 Oktober 2015

Pedoman Praktis Membaca Laporan Keuangan

7

12 - 13 Oktober 2015

IT Project Management

8

12 - 13 Oktober 2015

Basic Accounting

9

15 - 16 Oktober 2015

Job Analysis and Job Evaluation Program

10

15 - 16 Oktober 2015

Negotiation Power For Purchasing

11

15 - 16 Oktober 2015

BANDUNG : Logistik & Procurement Management

12

16 Oktober 2015

Powerpoint Do More

13

20 - 21 Oktober 2015

Training Needs Analysis ( TNA )

14

20 - 21 Oktober 2015

Problem Solving and Decision Making

15

20 - 21 Oktober 2015

Best Practice Warehouse Management

16

20 - 21 Oktober 2015

New Product Development ( NPD )

17

22 - 23 Oktober 2015

Manufacturing Performance INDEX ( Bandung )

18

22 - 23 Oktober 2015

PHK Tanpa Konflik

19

22 - 23 Oktober 2015

Effektif Assertif Communication Skill

20

22 - 23 Oktober 2015

Building Service Excellence Culture For Your Team

21

26 Oktober 2015

Building Workforce Scoredcard

22

26 Oktober 2015

Penerapan ASTRA Management system

23

27 - 28 Oktober 2015

Basic Marketing & CRM Management

24

29 - 30 Oktober 2015

Implementasi Risk Manajemen 31000 dan ERM

25

29 - 30 Oktober 2015

Building Management

26

29 - 30 Oktober 2015

Effektif File Management & Database System for Secretary

NO

TANGGAL

JUDUL TRAINING

1

3 - 4 November 2015

Successful GA Development Program

2

4 - 5 November 2015

HR Audit

3

5 - 6 November 2015

Tax planning Management

4

10 - 11 November 2015

Training Needs Analysis ( TNA )

5

10 - 11 November 2015

Managerial & Leadership Skill

6

12 - 13 November 2015

Certified HR Management

7

12 - 13 November 2015

Corporate Journalism

8

12 - 13 November 2015

BALI : Business Plan and Budgeting

9

12 - 13 November 2015

Finance for Non Finance Executive

10

 16 November 2015

Infographic Power Point

11

 16 November 2015

Becoming Great Manager with Touching The Heart Leadership

12

17 - 18 November 2015

Project Planning And Control

13

17 - 18 November 2015

Building High Performance For Supervisory

14

19 - 20 November 2015

Public Speaking and Presentation Skill

15

19 - 20 November 2015

BANDUNG : Total Productive Maintenance ( TPM )

16

19 - 20 November 2015

BANDUNG : Training For Trainer ( TFT )

17

23 - 24 November 2015

Managing office & Filing system with 5 S ( tata Kelola Kantor )

18

23 - 24 November 2015

Negotiation & Lobbying Skill

19

24 - 25 November 2015

Supply Chain management

20

26 - 27 November 2015

BALI : Evaluation For CSR Program

21

26 - 27 November 2015

BALI : Business Excellence

22

26 - 27 November 2015

Problem Solving and Decision Making

For More Info & Registration Call Us :

021 – 5793 2035  / 085890260140 ( SARI )

d.sari131282@gmail.com / sari@marksharetraining.co.id / register@marksharetraining.co.id

 

 

 




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