MEI PROGRAM : Core Competencies To Be A Super Secretary, 6 - 7 Mei 2015

For more Information Hub. Sari / MarkShare Training

Telp/HP :021.5793 2035 , 0858 9026 0140

E-mail:sari@markharetraining.co.id

Core Competencies To Be A Super Secretary

Jakarta, 6 – 7 Mei 2015

INTRODUCTION

An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries. Decision makers are overloaded by information and data so they need skillfully trained to stream line the flow of information. The more skills they have, the more time their organizational heads will save and the organization as a whole will become more effective and professional. 

During the workshop, the participants will review and discuss which kind of duties and skills they are responsible for and which standards should be achieved in performing a variety of office tasks.

Program Objectives:

After completing this practical program, participants will be able to:

• understand how her role as Secretary contributes to organizational success
• build an effective work team
• plan and coordinate workflow and productivity
• interact with people in ways which reinforce positive working relationships
• show concern for excellence
• manage personal emotions and stress
• manage conflict, difficult situations and people with ease
• deliver presentations to small groups for maximum effect

Target Participants:

This Program is suitable for all secretaries or professionals in each industry who lead secretarial support, manage an office environment, or work as a personal assistant within the organization.   

Topics Covered:

Day 1:

1.       The Role of the Secretary

·         Key functions of your role

·         Self-assessment

2.       Communicating for Results

·         Why are effective communication skills important?

·         What is communication?

·         The communication process

·         Barriers to effective communication

·         Skills for effective communication, persuasion and influence

·         Listening – the key to communication success

3.       Leadership and Office Management

·         Your leadership style

·         Factors that influence leadership in your organization and in your office

·         Ways in which you can influence your team

·         Why networking is critical to your success

Day 2:

4.       Effective Presentation Skills

·         Planning an effective presentation

·         Practice and rehearsal

·         Personal delivery skills

·         Reviewing the presentation for maximum learning and effect

5.       Managing Work

·         Time management/self-management

·         Managing stress

·         Goal setting

·         Priority management

·         Becoming a Quadrant II time manager

·         Dealing with time wasters

·         Maximize effectiveness by managing meetings

6.       Managing Conflict

·         What is conflict?

·         Finding an appropriate conflict management style

·         Mapping and defining conflict

·         Appropriate assertiveness and empathy

·         Dealing with anger in yourself and others

Methodology

·         Active Participation by all group members

·         Small group discussions

·         Role play / Case study work

·         Problem-solving real work issues

·         Individual Action plan

·         Comprehensive Reference materials to take away with you

 

Investasi

Full Fare : Rp. 4.000.000,-/Peserta 

Group ( 3 orang )  : Rp. 3.250.000/peserta

Early Bird ( pendaftaran sebelum tanggal 27 april ) : Rp. 3.500.000/Peserta 

 

                                                  

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  OTHER FOLLOWING SCHEDULE

Jadwal Public Class 2015 MARKSHARE Training

 

TRAINING	April	Mei	Juni
Excellent Management System : Managerial & Leadership skill	9 – 10		9 -10
Problem Solving & Decision Making	15 – 16		11 - 12
Basic HRM	16 – 17	12 - 13
Anger Management Skill	22		11
Leadership Effectiveness and Development	21 – 22	12 – 13	11 - 12
Business Excellence	29 – 30		23 – 24
Creative Analytical Thingking	23 – 24	27 - 28
Effektive Time Management	16 – 17		25 - 26
Corporate Journalism	1 – 2		16 - 17
General Affairs Program	9 – 10		11 - 12
Extraordinary Journalism for  Corporate Website		20-21	25-26
Public Speaking	29 - 30	12 – 13	18 - 19
Advanced secretary Development Program		6 – 7	9 - 10
Managing Office & 5 S with filing system	21 - 22	7 – 8	16 - 17
Negotiation & Lobbying skill		21 – 22 ( BALI )	23 - 24
Techical Report Writing		19 – 20	18 - 19
Cara Penyusunan Gaji with 3P	16 – 17		25 - 26
Star Trainer : Training for Trainer	22 – 23	19 - 20
Creative Analytical Thingking	23 – 24	19 - 20
Training Needs Analyst ( TNA )	28 – 29	21 – 22 ( BANDUNG )
Powerpoint Do More	8	12
Infographic with Powerpoint		27	25
Building Service Excellence with your team	14 -15		9 - 10
Effective Communication & Interpersonal skill	16 – 17	21 - 22
The Art Presentation Skill	9 – 10		4 - 5
Best Practice Warehouse Management	23 – 24		17 - 18
Supply Chain Management	21 – 22		18 - 19
Procurement management	28 – 29		23 - 24
Negotiation For Purchasing	29 – 30 ( BANDUNG )	19 - 20	11 - 12
Marketing Analyst	16 – 17		23 - 24
New Product Development ( NPD )	16 – 17	21 – 22 ( BANDUNG )
Sales for Supervisor			11 - 12
Sales Insight		21 - 22
The 7 selling skill for sales people		12 – 13	9 - 10
Know Your Customer ( KYC )	29 – 30 ( BALI )		18 - 19
Finance for Non Finance		20 – 21	11 - 12
Risk Management & Anjak Piutang		28 – 29
Cash Managemet	28 – 29		18 - 19
Cara Penyusunan SOP & KPI		7 – 8	9 - 10

 

 

 

 

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