March Program : Advanced Service Excellence

MARKSHARE Training We Provide Workshop & Training
Advanced Service Excellence Jakarta, 27 – 28 Maret 2018
For More Information Please Call ELIZIA Mobile / WA : 0821 2256 4094/ 021 5793 2035 elizia@marksharetraining.co.id www.marksharetraining.co.id Click here for unsubscribed
Program Outlines   v  Reaching Above Satisfaction – From Customers To Fans Service dan service excellence sebagai pondasi perbaikan kinerja individu maupun kinerja bisnis Mengenali perilaku dan jenis-jenis customer Psikologi pembelian Mempengaruhi pembeli agar mau menjadi pelanggan yang loyal v  I Am My Organization – How service ambassadors create differences Analisa sikap dan kebiasaan dalam berkomunikasi/berinteraksi dengan orang lain atau lingkungan Personal Service Mindset Service Intelligence Service Profit Chain Pola-pola persaingan bisnis dan peran karyawan dalam memenangkan perusahaan v  The Heart That Matters – Building and nurturing empathy as a foundation to excellent service performance Kecerdasan Emosi dalam pelayanan Empati sebagai dasar pelayanan Mengembangkan sikap optimis untuk hasil pelayanan yang lebih baik v  Designing and Delivering Experience – From service design to customer experience STAR Service Standard – greetings, managing conversations, closing, and communicating through various channels 5Ps Of Customer Experience Productive communication Active Listening Moment of truths Field observation (when possible) v  Problems Are Opportunities – How to prevent and solve problems Empat dimensi masalah Mengantisipasi terjadinya masalah Mengubah kekecewaan menjadi kesetiaan pelanggan Berinteraksi dengan pelanggan yang menyulitkan v  Staging Service Excellence I – Case study and guided role-play Roleplay dengan scenario v  Staging Service Excellence II – Free(r) service simulation Roleplay besar (situasional) v  Reflection And Call To Action Participant Presentation Action Planning Closing     Limited Seat Available  Call us & Register Now Untuk topic lainnya dan In house Training, silahkan sampaikan kebutuhan dan request anda dengan cara : >> [[ Klik Disini Untuk Request Inhouse ]] << improve the quality of human resources by Inhouse training, scale UP your Business !

  

Jadwal Maret 2018

NO	TANGGAL	JUDUL TRAINING	LOKASI
1	01 - 02 Maret	Technical Report Writing	Jakarta
2	01 - 02 Maret	Financial Statement Analysis	Jakarta
3	01 - 02 Maret	Stress Management	Jakarta
4	05 - 06 Maret	HR Management	Jakarta
5	05 - 06 Maret	Integrated Presentation Management	Jakarta
6	05 - 06 Maret	Competency Based Performance Appraisal System	Jakarta
7	07 - 08 Maret	Comprehensive Basic Accounting for Executive	Jakarta
8	07 - 08 Maret	Advanced Secretary Development Program	Jakarta
9	08 - 09 Maret	Effective Communication & Interpersonal Skill	Jakarta
10	08 - 09 Maret	Applied Finance For Non Finance	Jakarta
11	08 - 09 Maret	General Affairs Management Development Program	Jakarta
12	08 - 09 Maret	Budaya Etika dalam Organisasi	Jakarta
13	12 - 13 Maret	Supply Chain Management	Jakarta
14	12 - 13 Maret	Public Relation In Changing Era	Jakarta
15	12 - 13 Maret	HR for Non HR Management	Jakarta
16	12 - 13 Maret	Public Speaking for Executive	Jakarta
17	13 - 14 Maret	Business Plan, Cost Control & Budgeting Planning	Jakarta
18	13 - 14 Maret	Managing Office & Filing System	Jakarta
19	14 - 15 Maret	Handling Complain & Difficult Customer	Jakarta
20	14 - 15 Maret	Negotiating Power for Procurement	Jakarta
21	15 - 16 Maret	Integrated Procurement Management	Jakarta
22	15 - 16 Maret	Increasing Employee Engagement	Jakarta
23	15 - 16 Maret	The 7 Selling Steps For Sales People	Jakarta
24	15 - 16 Maret	Creative Cashflow & Treasury Management	Jakarta
25	15 - 16 Maret	Leadership for Sales Manager	Jakarta
26	19 - 20 Maret	Productivity & Effective Time Management	Jakarta
27	19 - 20 Maret	Contract Tender in Procurement	Jakarta
28	19 - 20 Maret	Effective Supervisory Skill: Menjadi Supervisor Unggul	Jakarta
29	19 - 20 Maret	Successfully Managing People "An Essential Leadership & Managerial Skills"	Jakarta
30	20 - 21 Maret	Kiat Menyusun SOP Menggunakan KPI	Jakarta
31	21 - 22 Maret	Powerful Data Analysis & Reporting with MS excel	Jakarta
32	22 - 23 Maret	Problem Solving & Continuous Improvement With PDCA & QC Tools	Jakarta
33	22 - 23 Maret	Knowledge Management	Jakarta
34	22 - 23 Maret	Lobbying & Negotiation Skill	Jakarta
35	26 - 27 Maret	Basic Marketing & CRM Management	Jakarta
36	26 - 27 Maret	Excellence Automation Data Processing With Macro & VBA Excel 2007/2010	Jakarta
37	26 - 27 Maret	Know Your Customer (KYC) & Anti Money Laundering	Jakarta
38	26 - 27 Maret	Tax Planning & Management	Jakarta
39	27 - 28 Maret	Corporate Journalism	Jakarta
40	27 - 28 Maret	New Product Development	Jakarta
41	27 - 28 Maret	Advanced Service Excellence	Jakarta
42	28 - 29 Maret	Recruitment & Selection Management	Jakarta
43	28 - 29 Maret	Good Corporate Governance Implementation (GCG)	Jakarta
44	28 - 29 Maret	Negotiation Power for Purchasing	Jakarta
45	28 - 29 Maret	Basic Enterprise Risk Management	Jakarta
46	28 - 29 Maret	Effective & Comprehensive Training Need Analysis	Jakarta
		Jadwal Luar Kota
1	01 - 02 Maret	Metode Penyusunan Spesifikasi & Harga Perkiraan Sendiri (HPS / Owner Estimate)	Bandung
2	08 - 09 Maret	Best Practice Warehouse Management	Bandung
3	15 - 16 Maret	Strategic Sourcing & Vendor Management	Bandung
4	22 - 23 Maret	Effective Communication & Interpersonal Skill	Yogyakarta
5	29 - 30 Maret	Successfully Managing People "An Essential Leadership & Managerial Skills"	Bali
6	30 Maret	Powerpoint Do More	Bali