Senin, 26 Februari 2018

March Programme : Basic Marketing & Customer Relation Management

MARKSHARE Training

We Provide Workshop & Training

 

Basic Marketing & Customer Relation Management

Jakarta, 26 – 27 Maret 2018

 

 

For More Information

Please Call

ELIZIA

Mobile / WA : 0821 2256 4094/ 021 5793 2035

elizia@marksharetraining.co.id

www.marksharetraining.co.id

 

 

 

COURSE OUTLINE

1.      INTRODUCTION TO MARKETING

·         Ekonomi Penawaran Keempat

·         Sejarah Marketing

·         Pendekatan-pendekatan Awal Marketing

2.      DEVELOPING MARKETING FOCUS

·         Tiga Pendekatan Marketing

·         Melakukan Riset Marketing

·         Melakukan Segmentasi Pasar

3.      MARKETING MIX

·         10 P’s of Marketing

4.      CREATING CUSTOMER VALUE

·         Menentukan Positioning

·         Melakukan Targeting

·         Memahami Customer

5.      WRITING MARKETING PLAN

·         Memahami Marketing Plan

·         Detil Penulisan Marketing Plan

6.      CRM  DAN STAKE HOLDERS

·         Fungsi dan peran CRM

·         Hubungan Produk dengan stake holeders

·         Loyalitas customer dan mengoptimalkan  customer experience

7.      CRM DALAM AKTIVITAS MARKETING

·         CRM dan aktivitas Marketing

·         Customer Retention

·         Customer and Business Value

8.      CRM DAN PELAYANAN PELANGGAN

·         Customer Satisfaction Measurement

·         Customer Service Checklist for Success CRM Business Plan

 
 

9.      AKTIVITAS TENAGA PENJUALAN DAN KEGIATAN CRM

·         Tenaga penjualan dalam aktivitas marketing

·         Handling Complain dalam aktivitas marketing

10.  PLANNING CRM PROGRAM

·         Developing a CRM Strategy

·         CRM Business Pl

 

 

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Jadwal Maret 2018

NO

TANGGAL

JUDUL TRAINING

LOKASI

1

01 - 02 Maret

Technical Report Writing

Jakarta

2

01 - 02 Maret

Financial Statement Analysis

Jakarta

3

01 - 02 Maret

Stress Management

Jakarta

4

05 - 06 Maret

HR Management

Jakarta

5

05 - 06 Maret

Integrated Presentation Management

Jakarta

6

05 - 06 Maret

Competency Based Performance Appraisal System

Jakarta

7

07 - 08 Maret

Comprehensive Basic Accounting for Executive

Jakarta

8

07 - 08 Maret

Advanced Secretary Development Program

Jakarta

9

08 - 09 Maret

Effective Communication & Interpersonal Skill

Jakarta

10

08 - 09 Maret

Applied Finance For Non Finance

Jakarta

11

08 - 09 Maret

General Affairs Management Development Program

Jakarta

12

08 - 09 Maret

Budaya Etika dalam Organisasi

Jakarta

13

12 - 13 Maret

Supply Chain Management

Jakarta

14

12 - 13 Maret

Public Relation In Changing Era

Jakarta

15

12 - 13 Maret

HR for Non HR Management

Jakarta

16

12 - 13 Maret

Public Speaking for Executive

Jakarta

17

13 - 14 Maret

Business Plan, Cost Control & Budgeting Planning

Jakarta

18

13 - 14 Maret

Managing Office & Filing System

Jakarta

19

14 - 15 Maret

Handling Complain & Difficult Customer

Jakarta

20

14 - 15 Maret

Negotiating Power for Procurement

Jakarta

21

15 - 16 Maret

Integrated Procurement Management

Jakarta

22

15 - 16 Maret

Increasing Employee Engagement

Jakarta

23

15 - 16 Maret

The 7 Selling Steps For Sales People

Jakarta

24

15 - 16 Maret

Creative Cashflow & Treasury Management

Jakarta

25

15 - 16 Maret

Leadership for Sales Manager

Jakarta

26

19 - 20 Maret

Productivity & Effective Time Management

Jakarta

27

19 - 20 Maret

Contract Tender in Procurement

Jakarta

28

19 - 20 Maret

Effective Supervisory Skill: Menjadi Supervisor Unggul

Jakarta

29

19 - 20 Maret

Successfully Managing People "An Essential Leadership & Managerial Skills"

Jakarta

30

20 - 21 Maret

Kiat Menyusun SOP Menggunakan KPI

Jakarta

31

21 - 22 Maret

Powerful Data Analysis & Reporting with MS excel

Jakarta

32

22 - 23 Maret

Problem Solving & Continuous Improvement With PDCA & QC Tools

Jakarta

33

22 - 23 Maret

Knowledge Management

Jakarta

34

22 - 23 Maret

Lobbying & Negotiation Skill

Jakarta

35

26 - 27 Maret

Basic Marketing & CRM Management

Jakarta

36

26 - 27 Maret

Excellence Automation Data Processing With Macro & VBA Excel 2007/2010

Jakarta

37

26 - 27 Maret

Know Your Customer (KYC) & Anti Money Laundering

Jakarta

38

26 - 27 Maret

Tax Planning & Management

Jakarta

39

27 - 28 Maret

Corporate Journalism

Jakarta

40

27 - 28 Maret

New Product Development

Jakarta

41

27 - 28 Maret

Advanced Service Excellence

Jakarta

42

28 - 29 Maret

Recruitment & Selection Management

Jakarta

43

28 - 29 Maret

Good Corporate Governance Implementation (GCG)

Jakarta

44

28 - 29 Maret

Negotiation Power for Purchasing

Jakarta

45

28 - 29 Maret

Basic Enterprise Risk Management

Jakarta

46

28 - 29 Maret

Effective & Comprehensive Training Need Analysis

Jakarta

 

 

Jadwal Luar Kota

 

1

01 - 02 Maret

Metode Penyusunan Spesifikasi & Harga Perkiraan Sendiri (HPS / Owner Estimate)

Bandung

2

08 - 09 Maret

Best Practice Warehouse Management

Bandung

3

15 - 16 Maret

Strategic Sourcing & Vendor Management

Bandung

4

22 - 23 Maret

Effective Communication & Interpersonal Skill

Yogyakarta

5

29 - 30 Maret

Successfully Managing People "An Essential Leadership & Managerial Skills"

Bali

6

30 Maret

Powerpoint Do More

Bali

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