(1) An Essential Service Excellence Program (2) Powerpoint Training With SWISHMAX & ULEAD : Confirm Running

MARKSHARE Training We Provide Workshop & Training
For More Info, Please Call Us : Eby A. Marischa Phone  : 021 – 5793 2035 Mobile : 0856 1044 530 (call, sms, Whatsapp) eby@marksharetraining.co.id / eby.markshare@gmail.com Marketing Executive & Program Consulltant Jika anda tidak ingin menerima email dari kami dilain kesempatan, silahkan klik disini
Yth, Bapak / Ibu HRD Manager Training & Development Manager kami Markshare Training , ingin menginformasikan bahwa kami akan menyelenggarakan training sebagai berikut : Upgrade Your Service “An Essential Service Excellence Training Program” Jadwal : 22 - 23 februari 2018 At Ibis Hotel - Jakarta Amazing Presentation With Powerpoint 2007/2010, SWISHMAX & ULEAD Jadwal : 21 - 22 Feb 2018 At Ibis Hotel - Jakarta Outline Reaching Above Satisfaction – From Customers To Fans Service dan service excellence sebagai pondasi perbaikan kinerja individu maupun kinerja bisnis Mengenali perilaku dan jenis-jenis customer Psikologi pembelian Mempengaruhi pembeli agar mau menjadi pelanggan yang loyal I Am My Organization – How service ambassadors create differences Analisa sikap dan kebiasaan dalam berkomunikasi/berinteraksi dengan orang lain atau lingkungan Personal Service Mindset Service Intelligence Service Profit Chain Pola-pola persaingan bisnis dan peran karyawan dalam memenangkan perusahaan The Heart That Matters – Building and nurturing empathy as a foundation to excellent service performance Kecerdasan Emosi dalam pelayanan Empati sebagai dasar pelayanan Mengembangkan sikap optimis untuk hasil pelayanan yang lebih baik Designing and Delivering Experience – From service design to customer experience STAR Service Standard – greetings, managing conversations, closing, and communicating through various channels 5Ps Of Customer Experience Productive communication Active Listening Moment of truths Field observation (when possible) Problems Are Opportunities – How to prevent and solve problems Empat dimensi masalah Mengantisipasi terjadinya masalah Mengubah kekecewaan menjadi kesetiaan pelanggan Berinteraksi dengan pelanggan yang menyulitkan Reflection And Call To Action Participant Presentation Action Planning Closing Outline Mastering the ethics and staining techniques of writing a good presentationRead phonetically Dictionary – View detailed dictionary How tocreate adesignandanimationof three-dimensional object. Create and running animation lighting pointers letter by letter ..Listen Read phonetically Dictionary – View detailed dictionary 5.       Create and running animation picture  which can move on during the presentation started 6.       Createsound fileswithsoundrecordertools 7.       Insert sound files into the presentation file to run it 8.       Read phonetically Dictionary – View detailed dictionary Listen Read phonetically Dictionary – View detailed dictionary 9.       More animation effects as well as on the text and image object using Swishmax. 10.   Inserting swishmax animation files into a slide presentation by using Swiff point player. Editing a movie file ( eliminating unnecessary movie and add text on the films that have been edited ) using the software Ulead Video Studio. Creating a Windows Media Player object into a slide presentation and links to movie files that have been edited. Creating a Windows Media Player object into a slide presentation and links to an edited movie file can then be run Make Windows Media Player four objects, each containing a different movie files, as well astorun it. Creating tables and 3D graphs directly from Power Poin Creating, designing and running custom animation tables and graphs.. Create and design 3D hyperlink navigation panels torunan interactive slide presentation. Creating a presentation file can be run directly without running the PowerPoint application again. Untuk topic lainnya dan In house Training, silahkan sampaikan kebutuhan dan request anda dengan cara : >> [[ Klik Disini Untuk Request Inhouse ]] << improve the quality of human resources by Inhouse training, scale UP your Business !   Untuk Informasi lebih lanjut, pendaftaran, dan lain lain :   Eby A. Marischa Phone  : 021 – 5793 2035 Mobile : 0856 1044 530 (call, sms, Whatsapp) eby@marksharetraining.co.id / eby.markshare@gmail.com Marketing Executive & Program Consulltant Jika anda tidak ingin menerima email dari kami dilain kesempatan, silahkan klik disini

 

Jadwal Training Lainnya :

 

No	Tanggal	Judul Training	Lokasi
1	6 - 7 Feb	Basic HR Management	Jakarta
2	8 - 9 Feb	Managing Office & Filling System	Jakarta
3	7 - 8 Feb	General Affairs Management Development Program	Jakarta
4	8 - 9 Feb	Applied Finance For Non Finance	Jakarta
5	12 - 13 Feb	Best Practice Warehouse Management	Jakarta
6	12 - 13 Feb	Technical Report Writing	Jakarta
7	12-13 Feb	Stress Management	Jakarta
8	12 - 13 Feb	The 7 Step Selling for Sales People	Jakarta
9	21 - 22 Feb	Effective Public Relation	Jakarta
10	14 - 15 Feb	Handling Complain & Difficult Customer	Jakarta
11	14 - 15 Feb	Business Plan, Cost Control & Budgeting Planning	Jakarta
12	14 - 15 Feb	Customer Service for Hospital	Jakarta
13	14 - 15 Feb	Powerfull Database Analysis & Dashboard Reporting Using Ms. Excel	Jakarta
14	15 - 16 Feb	Corporate Journalism	Jakarta
15	19 - 20 Feb	Negotiation Power For Procurement	Jakarta
16	19 - 20 Feb	Problem Solving & Continuous Improvement With PDCA & 7QC Tools	Jakarta
17	8 - 9 Feb	Effective Communication & Interpersonal Skill	Jakarta
18	19 - 20 Feb	Planning & Inventory Control	Jakarta
19	19 - 20 Feb	Supply Chain Management	Jakarta
20	20 - 21 Feb	Motivating & Empowering : Business Culture dan Etos Kerja	Jakarta
21	20 - 21 Feb	Coaching & Counseling	Jakarta
22	21 - 22 Feb	Amazing Presentation With Powerpoint 2007/2010, SWISHMAX And ULEAD	jakarta
23	21 - 22 Feb	Business Etiquette & Protokoler	Jakarta
24	22 - 23 Feb	Workload Analysis Implementation With Ms. Excel 2007/2010/2013 For HR & Non HR	Jakarta
25	22 - 23 Feb	Establishing Advanced Service Excellent	Jakarta
26	22 - 23 Feb	Effective Time & Activity Management	Jakarta
27	26 - 27 Feb	Comprehensive Basic Accounting for Executive	Jakarta
28	26 - 27 Feb	Basic Managing Performance for Manager	Jakarta
29	26 - 27 Feb	Career & Talent Management	Jakarta
30	26 - 27 Feb	Excellence Automation Data Processing With Macro And Visual Basic Application Excel 2007/2010	Jakarta
31	27 - 28 Feb	Kepemimpinan Situasional untuk Sales Leader	Jakarta
32	27 - 28 Feb	Effective Negotiation & Lobbying Skill	Jakarta
33	27 - 28 Feb	Project management Using Ms. Project Application	Jakarta
34	27 - 28 Feb	New Product Development (NPD)	Jakarta
Jadwal Luar Kota
1	7 - 8 Feb	Effective Negotiation & Lobbying Skills	Bali
2	7 - 8 Feb	Managing People "Leadership & Managerial Skills For Supervisor & Manager"	Bali
3	7 - 8 Feb	Advanced Secretary Development Program	Bali
4	15 - 16 Feb	Metode Penyusunan Spesifikasi & Harga Perkiraan Sendiri	Bandung
5	22 - 23 Feb	Financial Statement Analysis	Bandung
6	22 - 23 Feb	Progress to Successfull Supervisors "A Supervisory Leadership Workshop"	Yogyakarta