Rabu, 28 Maret 2018

Confirm Running : (1) Effective Interpersonal Communication Skill (2) PR Management

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Effective Interpersonal Communication Skill

Jadwal :

Jakarta, 03 – 04 April 2018

Public Relation Management

Jadwal :

Jakarta, 05 – 06 April 2018

Outline :

1.       The Power of Interpersonal Skills at Work

        What are Interpersonal Skills

        The Importance of Effective Communication

        Typical Communication Challenges

        Effects of Poor Communication

        Barriers to Effective Communication

        Group Activity

2.       Successful Interpersonal Skills

        Using the Right Words

o   What You Say vs How it is Interpreted

o   What are the Words to Avoid?

o   Choosing Positive Words

        Body Language

o   Eye Contact

o   Greeting the Customers

o   Standing and Sitting Postures

o   Walking Confidently

·         Facial Expressions and Gestures

3.       Enhancing Your Emotional Quotient

        Developing Self Awareness

        Managing Emotions

        Improving Motivation

        Improving Empathy

        Improving Social Skills

4.       Building Relationships at Work

        Building Rapport and Maintaining Relationships

        Personality Profiling

        Understanding the Different Personality Traits

        How to Handle Different Personalities

5.       Influential Communication Dynamics

        The 5-Step Process for Influencing Skills

        Sharpening Your Influencing Skills

        The Four Patterns of Influence

        Influencing Different Personality Types

6.       Managing Difficult People

        Types of Difficult People

        Handling Difficult People Professionally

        Handling Conflict Tactfully

 

Outline :

1.       Ruang lingkup kehumasan

·         Peran dan fungsi PR

·         Perkembangan tugas Public Relation di era digital

2.       Merancang strategi Kehumasan

·         E Business – E Competition

·         Problem solving dalam tugas PR

·         Mengenal fungi publisitas, marketing dan promosi

3.       Mengelola Opini Publik

·         Media Relation – Proses komunikasi dan hubungan dengan pers

·         Menulis Press release

·         Scripts Arrangement

·         Tipe-tipe acara

4.       Protokoler dan Personal Branding

·         Etika profesional

·         Sikap dan perilaku

·         Jenis-jenis protokoler

·         tata jamuan

·         Trust Management – Positive Motivation

 

Sasaran :

·         Mengetahui kemampuan dasar mengelola hal tentang Public Relation

·         Menguasai situasi yang kompetitif dan strategi yang harus dilakukan seorang PR

·         Mampu merencanakan, menyusun, mengonsep rencana komunikasi produk melalui aktivitas kehumasan

·         Menguasai teknik mengelola opini public seperti Pers Conference

·         Memahami manajemen krisis dalam aktivitas kehumasan

·         Memiliki keterampilan protokoler dan interpersonal yang baik

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