Training Running : 1. "Complain & Handling Difficult Customer" 2. "Strategic Procurement Management"

MARK SHARE Training Call Us: 021 5793-2035
Attend and follow: 2 Day Training Program   "Complain & Handling Difficult Customer" 22 to 23 May 2014 TRAINING OUTLINE Companies and customers The cause of the customer complaint. Things to avoid any complaint. Forming mindset: Complaint is a 'Gift' The need for a comprehensive complaint handling program Search techniques and recognize customer complaints. Handle complaints or objections: First contact (creates a positive first impression) A positive attitude towards customers. Effective Communication Active listening Handle complaints through various types of media Type a unique and difficult customers How to manage the unique and difficult customers Faced with a difficult customer, angry and aggressive Recovery (recapture customers who disappointed) Benefits Complaints Handling Procedures There are clear procedures in the event of a complaint Creating understanding and confidence to handle complaints Help overcome the sense of "guilt" personally for those handling complaints Receiving complaints as valuable feedback, not as a criticism Produce records that can be used to analyze the possibility of an increase in service Tips and tricks	Attend and follow: 2 Day Training Program   "Strategic Procurement Management" 22 to 23 May 2014   Procurement management is the process of procurement of materials, products, and services to corporations / organizations / institutions, which are supported by integrated systems and procedures, in which all stages of the procurement process, ranging from; planning, sourcing, bidding, contracts, purchase orders, monitoring orders, receipt of goods, to evaluate suppliers / vendors do systemically, accountable, and transparent. In practice, problems often arise, ranging from non-integrated planning, changes in prices and availability of supply, selection of suppliers / vendors who invite potential fraud, miscommunication, to the supplier / vendor contract and breach of the order. OBJECTIVES After this training, participants will have the ability to: Understand the regulatory, administrative, and procurement procedures Understanding the linkages planning and realization of orders, as well as internal constraints in the procurement process Understanding the implementation of e-Procurement system Understand the methods of sourcing, analysis techniques offer, and negotiation strategies Understanding the process of evaluating the performance of suppliers / vendors. TRAINING OUTLINE FIRST DAY Procurement: Strategy, Policies, and Procedures Strategic Sourcing Procurement Plan Order Management Discussion sharing and case study SECOND DAY e-Procurement System Contract Management Vendor Selection and Bid Analysis Methods Key Performance Indicators & Vendor Evaluation Case study & closing review
Training Fee: Rp. 3.750.000, - (Full Fare)   Information & Registration: MARKSHARE Training 021 5793-2035 ferina@marksharetraining.co.id eby@marksharetraining.co.id www.marksharetraining.co.id

Get Efficient Package For Inhouse Training! To request inhouse training in the above topics or other topics, please contact us. Below are our clients in the implementation of training which not infrequently repeated requests his training needs to us: PT Hino Motors Sales Indonesia, PT Indonesia Power, PT Bale Auction Mandiri, Bank Economic Prog, PT Dharma Group, Bisnis Indonesia, PT Schneider Electric Indonesia, PT jarosite (Ripcurl Indonesia), PT Adhya Tirta Batam, PT H. Selindo Alpha, PT Indo CISC, Bumiputera Life Insurance, PT Karmacon, PT Gramedia Asri Media, PT Mitsubishi Chemical Indonesia, PT Commonwealth Bank, Bank BRI, PT JVC Electronics Indonesia, PT Samsung Electronics Indonesia, National Institute of Technology, PT Telkom, PT Toray Politech, PT azet Surya Lestari, Bank Muamalat Indonesia, Honda R & D Southeast Asia Co., Ltd.., PT Repex Prime International, BPR Danasari Persada, PT Indolakto (Indomilk), PT Krakatau Tirta Industri, BTMU BRI Finance, PT Bank Mega Syariah, PT Yutaka Mgf Indonesia, PT Tradisa Mulia, PT Andalas, PT Mars Indonusa, PT Berlian Information Systems, PT Musashi Auto Parts, PT Astra Honda Motor, PT Toyota Astra, PT Hoffmen CLEANINDO, Academy Bina Insani PT Vila Ombak, PT Asuransi Central Asia, PT Global Equine, Alfaria Trijaya Resources Tbk., PT Pan Maritime Wira Pawitra, Erasmus Taal Centrum, PT Dasindo Media, PT Mandom Indonesia, Takaful Insurance, PT Asuransi Bintang, PT Asuransi Tokio Marine, PT Mutuagung Lestari, PT Strategic Partner Solution, Tradisa PT Mulia, PT Total E & P Indonesia, PT Indosat, PT Marketama Indah, PT Mainstay Agro Makmur, PT Panghegar, Sitasa Group, Sucofindo PT (Persero), PT Pertamina (Persero), PT Bank Negara Indonesia, PT Behn Meyer Chemical, PT Bosch Rexroth, PT Permodalan Nasional Madani, PT Pembabngunan Jaya Ancol, PT Amway Indonesia, PT Thanks Manunggal Jaya, PT Tirta Investama, PT Indonesian Circleka Main, Atreus Global, PT EOS Consulting, Bambang Djaja PT, PT Global Mega Indonesia, ASEI PT (Persero), Lippo Malls Indonesia, Permata Bank, PT Matahari Sakti, PT AAPC Indonesia, PT Sriwijaya Air, Garuda Indonesia, PT International Service Pacific Cross, PT Hartono Istana Teknologi (Polytron), PT Santos Jaya Abadi, PT Sumber Aneka Karya Abadi, PT AIS St. Helens Indonesia, PT Agung Sedayu Group, PT Mitra Karya Sejahtera Business, PT Media Nusantara Press, PT Adhi Cakra Mulia, Kopkar JITC, PT PP (Persero), PT Bayu Buana Gemilang, Unitech Mitranusa, PT Tripatra Engineers & Constructors, PT Sinar Alum Means, PT Wings Mas Utama, PT Idea Community Indonesia, PT Patra Jasa, PT Truba Alam Manunggal, PT Eka Boga Inti, PT Inti Corpora Brothers, PT Telkomsel, MNC TV, Trans 7, PT Faber Castell International Indonesia, PT Berlian System Information , PT Pro systematic Automation, PT Maju Sentosa Agree, PT Travira Water, PT Indofood Sukses Makmur Tbk., PT Kideco Jaya Agung, PT Asuransi Adira, PT Nufarm Indonesia, PT Mandala Finance, PT Lintas Artha, PT Adam Khoo Learning Technologies Group , Puskopdit Equator, PT Holcim Indonesia, PT Hyundai Mobil Indonesia, PT Kangaroo AUSINDO, Equinox Shipping Company PT, PT Ekanuri Indra Pratama, PT ABC President Indonesia, PT Soho Global Heath, PT Darya Varia, PT Midi Utama Indonesia, PT Premiere Oil, PT Lafarge Cement Indonesia, PT Radian Central Nutrindo, And many more ..

Running Training Schedule: May 2014
No.	Date of Implementation	Training Topics
1	5 to 6 May 2014	Accurate Inventory Planning and Stock Control
2	8 to 9 May 2014	How to Managing People Effectively (Fundamental Leadership)
3	8 to 9 May 2014	Effective Negotiation Skills and Lobbying
4	13 to 14 May 2014	Comprehensive Credit Analysis for SME Customers
5	13 to 14 May 2014	Technical Report Writing
6	13 to 14 May 2014	Internal Tax Review and Preparation of Annual Income Tax Agency in 2013
7	19 to 20 May 2014	Payroll Management System
8	20 to 21 May 2014	Managing Partnership Development
9	20 to 21 May 2014	Supply Chain and Distribution
10	20 to 21 May 2014	Goal Setting with Your Smart KPIs
11	21 to 22 May 2014	Complain and Handling Difficult Customer
12	21 to 22 May 2014	Understanding of Letter of Credit (LC) and Imports in International Trade
13	21 to 22 May 2014	Corporate Journalism
14	May 22, 2014	Hypnotical Presentation
15	22 to 23 May 2014	Strategic Procurement Management
16	May 30, 2014	Magical Presentation with Power Point

 

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